In January 2019, Nicola Kilner, CEO and co-founder of the now billion-dollar skincare brand The Ordinary sent the hardest email of her life.
In the email, Kilner confirmed the sudden death of her then-business partner, Brandon Truaxe.
“I can’t believe I am typing these words. Brandon passed away over the weekend. Heartbroken doesn’t come close to how I, and how I know many of you, will be feeling,” read the email from Kilner.
“All offices, warehouses, factories and stores please close today and take the time to cry with sadness, smile at the good times we had, reflect on what his genius built and hug your loved ones that little harder. We are all in disbelief and shock but I will be in touch again very soon. I love you all incredibly much, as did he.”
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Going on four years since the death, Kilner has shared intimate details surrounding that time and her tumultuous relationship with her co-founder in an episode of Diary of a CEO.