by MIA FREEDMAN
Bullies, stop it. Yes, I do believe we’re all in violent agreement on that point. Except we can’t seem to agree exactly who’s being bullied or by whom. We can’t even agree what bullying is. Anyone?
A little while ago, one of America’s most famous bloggers, Heather Armstrong of Dooce.com had a terrible experience with a new clothes dryer. Are you still reading? I promise this gets more interesting. You don’t need to know the specific details of the dryer drama because other people’s faulty appliances are about as interesting as hearing about that time their luggage was lost. Really? Tell me MORE! And THEN what did the woman from American Airlines say?
Anyhow, the important part is this: Heather Armstrong’s bad experience involved a faulty dryer, a faulty replacement, ongoing woeful service and a total disregard for her rights as a consumer. After weeks of frustration, she finally took to Twitter to name-shame the giant multinational company and vent about her experience.