For any parents with young kids, international travel is a source of significant anxiety. Will they be restless? Will they cry the whole the whole time?
But for 39-year-old actress Busy Philipps, these anxieties were realised when Delta Airlines cancelled and rerouted a flight, moving the actress’s nine-year-old daughter to a flight which would end up in a completely different location.
“Hey @Delta! Thanks for cancelling my flight and then rerouting us and separating my MINOR child onto a different flight than mine and having a 2 HR call time wait! You are terrible!” she wrote on Twitter, in a post which has since been deleted.
Confused fans asked what happened, to which the actress clarified that she would never let her nine-year-old travel alone.
Delta Airlines swiftly issued an apology to Phillips, writing “Hello, Busy. My sincere apology, please be assured that this does not represent the Delta Brand of customer service. *HJW” on Twitter.
“I really would like an opportunity, to do everything possible to help, please share with me in a direct message your ticket number or Confirmation Code from this travel,” they added.
Once the situation was sorted, Busy revealed more information about the ordeal on her Instagram story.
“[I] got a text that our other flight was canceled and they had rerouted us and put us on different planes to different places”, clarifying that the family were scheduled to go to Minnesota, while the daughter’s new flight was going to Detroit.
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Interestingly, Delta has just supplied some vital information Busy conveniently forgot to tweet about. Seems she and her daughter were booked under different names, on different itineraries - so as such, the airline had no way of knowing they were related or even connected to each other.
Bit of hyperbole there in the title. She didn't come anywhere "close" to a "terrifying travel experience". She caught the airline out in a careless flight re-assignment, which was never going to eventuate.
Yep, thought the same myself, having actually had a somewhat terrifying ordeal in Fiji when I lost my oldest daughter who was 5 at the time. It was only for a total of about 2 minutes, it was on the grounds of the resort and there were people all about but I think I lost about 10 years off my life in that first moment when I realised that the little girl in the hot pink shirt on the beach wasn't my daughter. I had turned my back to stop her little brother who was crawling away from me on the sand and when I grabbed him and turned back I focused on a little girl sitting about five metres from me in the sand playing with a bucket and spade. It was sunny, I have bad eyes and had only my sunglasses on which at that time weren't prescription glasses and I just mistook the kids because that's what I saw. It was only maybe half a minute before I realised that this little one wasn't mine and began sweeping my eyes about, I jumped up, had she gone the extra few metres to the water to fill up her bucket, I couldn't see her anywhere. By this time I was running up and down holding her brother and yelling for her. People jumped up to help but no one could find her. Then across the beach came walking the resort police officer holding her hand. She had gone to the water, filled her bucket and then got distracted by a shell and walked the wrong way back to me and wandered up the beach. By this time I was looking at the other little girl thinking how well my little girl was behaving. My smart little cookie had gone straight to the police officer she saw once she realised she couldn't see me. The same kid got lost on Xmas Eve in Woollies, my heavily pregnant (with a ten pound baby due the next week) body racing up and down aisles calling out for her, her Dad had gone back the way we came and he too was calling out for her. I found her at a food sampling stand outside the deli, having a good old chat to the lady giving out the cheese and crackers. Then we couldn't find her Dad and had to go to the checkouts and have him called up there to meet us. A few years back we were all in Paris and hopped on a train. My daughter was 18 by this time thankfully as she got jostled aside by some pushy passengers and the door shut before she got on the train which was moving away from the platform with the rest of us on board. My husband looked at me and said "oh not again". We jumped off at the next station and caught the next train back. She was sitting waiting at the station for us shaking her head and saying "far out, I can't go anywhere with you lot". This one of my beautiful offspring accounts for many of my grey hairs.