A woman who was left suffering depression and unable to work after a “nightmare” haircut has been awarded more than $14,000 compensation.
Donna Smith went into the Manchester salon with long hair and high hopes for a light brown, layered look. Seven hours later she walked out with a cropped cut, matted and bleached so severely that she had to shave it off and wear a wig.
“It is every woman’s worst nightmare,” Donna said.
Listen: This Glorious Mess host Holly Wainwright had a different kind of hair horror story involving kids and lice. Post continues…
The British air hostess said the ordeal left her depressed, unable to work and taking anti-depressants to cope, The Sun reports. The 37-year-old told The Sun that she had chosen to treat herself with a $243 (£150) haircut and colour, but it all went wrong about the dye was applied.
“I sat flicking through magazines for what seemed like a long time – it was actually 90 minutes – before she took me to the sink at the back of the salon to have it washed off,” Donna recalled.
“I heard her with a pair of scissors and I remember thinking ‘what’s she doing?’ It turned out she was cutting away my melted hair.
“The bottom of my neck started to sting a little and that’s when I started thinking ‘Something isn’t right here.”
Despite the hair stylist’s assurances that she would fix it as she tried to keep the mirror from her, Donna was left with a haircut that made her exclaim, “Where the f*** had my hair gone?”
“When I finally saw it, my hair was a melted, matted mess,” the mum-of-two said.
When Donna washed her hair at home it started to fall off in chunks and she was forced to make the “devastating” decision to shave it off, buying a $1600 (£1000) wig to cover it.