A video blogger and YouTube star has publicly criticised car insurer AAMI after she received a letter she says she almost mistook as a bill, rather than advertising material.
On Monday, Natalie Tran posted a photo of a letter she received from AAMI on Twitter, which was an offer to switch a CTP Green Slip to AAMI.
However, Ms Tran says she almost paid the bill, as it appeared the offer had a due date and policy number.
Writing alongside the photo, Ms Tran called the offer a “poor and disgusting practice”.
“How is this legal? People must be unknowingly paying bills that are ads. There’s a due date and everything. F*** this,” the actress wrote.
In a statement to Mamamia, a spokesperson for AAMI refuted the video blogger’s use of the word “ad”, arguing the letter is “an actual policy document” that is only ever sent to existing customers.
In Tran’s case, the letter fell in her lap because her partner has a car insured with AAMI.
“The whole point of [sending the CTP Green Slip] is not to mislead people, but to make their lives easier,” the spokesperson explained to Mamamia.
“It does say clearly that it’s an offer to switch.
“We have been doing this for years and we have no record of anyone ever paying this by mistake, nor have we ever had any complaints.
“The inference that this is dodgy tactics is completely wrong.”