Many people see marketing as a form of manipulation, particularly around Christmas and the other retail bonanzas: Easter, Valentine’s Day, Mothers’ Day and Fathers’ Day. But rather than simply trying to trick people, the masters of marketing know it’s much easier to understand and work with innate human flaws.
By drawing on a plethora of psychological and sociological research, marketers subtly give us permission to buy and not to think too much, or too deeply, about why we’re buying. Not thinking all the time is a very efficient way for us to get by. It conserves energy, and allows us to live relatively easily by responding to our psychological predispositions, social norms, and general cognitive imperfections.
Here are some of our flaws marketers use to nudge us towards consumption.
Read more – Ready, steady, shop: shopping as sport
The scarcity effect
Scarcity theory tells us that if we think something is scarce or only available for a short time, our mind will give it more weight. Christmas is a hard deadline, so we are limited in our freedom to delay the purchase decision.
Scarcity influences our ability to think clearly when making decisions, and accelerates our perceived perishability of an offer. We feel that if we don’t participate in the Christmas ritual, we will miss out on a significant social experience.
Melbourne City, for example, has its annual “Shop the City” promotion in the first week of December, where major retailers offer discounts available only on the day. Similarly, many shops are offering Christmas-only bundles or gift sets, often at a “discount” (which “doubles” the scarcity effect). All of these tap into our willingness to respond to the scarcity effect and feel the need to buy things we would normally ignore.
Remember Christmas won’t be your only opportunity to show others how much you love them, or to spend time with your family. It seems obvious, but you can buy people gifts at any time of the year! All marketers are doing is tapping into your predisposition to value experiential scarcity during socially validated moments to encourage you to behave in particular ways.
Listen: What do teachers really think about your Christmas presents? Post continues after audio.
By surrounding us with stimuli designed to overwhelm our cognitive processing, we are less likely to think through our decisions in any complete way. When we walk into a shopping mall filled with Christmas tinsel, Christmas music, lights and sounds, we are going to experience some form of ego depletion.
Ego depletion doesn’t mean you instantly become a humble, thoughtful person. In psychology, we use this term to describe how people don’t always think through their decision-making in a rational and linear way when placed under situations of stress.
So, all that noise, colour and movement, isn’t just the shopping centre or strip getting into the festive season. It’s also a technique to get you to think a little less completely, and respond to emotional cues, such as social norms, FOMO (fear of missing out), and rituals.
Our inability to forecast
Psychological research tells us humans aren’t very good at predicting the future. Or perhaps we just have an over-inflated sense of our accuracy in predicting the future – we rely on how we feel right now to predict how we might feel about something later. Psychologists call this affective forecasting.
So, in the moment, and just in that moment, we buy things we think we will need. But we discount all the other things that we have bought, and also discount how having all that stuff didn’t necessarily make things great last time.