A ‘thank you’ note to Southwest Airlines in the U.S. has gone viral after an employee personally delivered lost luggage to a passenger’s home in the middle of the night.
Passenger Stacy Hurt, 46, had changed her flight to return home to Pennsylvania from Nashville in time to undergo her monthly chemotherapy treatment – she was diagnosed with stage-four colon cancer in 2014, ABC News reports.
She panicked when she realised her luggage remained on the previously booked connecting flight, which had been re-routed back to Nashville due to mechanical issues.
Inside her luggage there were medications the mother-of-two needed for the appointment the following day.
— ABC News (@ABC) August 10, 2017