There is nothing more uplifting than the kindness of strangers.
A family was ordered to leave a plane minutes before takeoff because their son was recovering from chickenpox.
Paddy and Carrie Doyle boarded the flight from Birmingham airport with their two children Jack, 1, and Ruby, 5.
The family were headed to Portugal for a break from the tragedy that had recently gripped the young family.
Mother Carrie told her followers on Facebook the airline demanded they produce an official letter before they could fly.
"Apparently it was all from bad communication and because we did have a fit to fly letter from the doctor!" she said.
Carrie said they had told the airline of the situation beforehand and had been given the 'all clear' from their GP.
The family re-entered the airport shattered at the loss of their long-awaited holiday.
It was then that customer service representative Zita Small approached Carrie noticing her distress.