As the cost-of-living crisis continues to hit our wallets, more and more people are forgoing essential services to survive.
According to Lifeline, there’s been an increasing number of calls for help, from people with more complex problems than ever before.
Mamamia spoke to Anne Holmes, a financial counsellor at Lifeline in Sydney, to understand how spiralling prices are impacting demand for their services.
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Why do people reach out for help?
“They usually present with something that's just the beginning of unravelling their problems,” Anne said. “It might be something like, ‘The strata body is chasing me and I don't know what to do’, or it might be that they’ve had a car accident and aren’t insured. That's really telling you that they’ve cut back on a lot of those essential items.
“So they may present with one thing but once you start talking to them, it's ‘Oh yes, my mortgage is behind’, ‘I'm struggling to pay my rent’ or ‘I've got schools chasing me about school fees’. And then when you dig deeper it's, ‘Well you know, I'm not necessarily getting my medicine’, ‘We're not eating three meals a day’ or ‘We're trying to cut back on food’.