Retail assistants make an effort to get to know you.
Are you shopping for a special occasion?
Oh, it’s your son’s engagement party?
Oh, you hate his fiance? And you’re hosting her whole family for Christmas dinner?
A small smile. A nod of acknowledgement. No judgement. It’s the rule book of working in retail.
Yes, that looks great on you. No, I do not think you need the red sparkly shoes. I think you niece might prefer a clutch. Have you considered buying your son a gift voucher?
Yes, retail workers are paid to do this. Yes, it’s part of their job description. But imagine how it might feel if they didn’t? And consider what you give them in return?