I have been a very generous donator of clothes over the years. I have given away brand new tops and jumpers. There have been jeans that still have the labels attached that have gone to friends, the cleaning lady and charity donation boxes. I like to think it is because I am generous but it’s a little more involved than that.
I hate returning clothes. Just hate it. And like many others, I have been known to buy things that don’t exactly look as good on me at home as they did in the change room with the “special” mirror and the “right” lights. I have also been known to buy “surprise” clothes for my husband and son. Not so clever
My reluctance to return clothes is complex.
I once had a friend who suffered from a horrible form of kleptomania (actually maybe she was just a thief). She used to walk into department stores and take clothes off the rack and then return them. Without actually buying them first. Needless to say when I found out about this practice the friendship ended very rapidly. But the effects of that discovery linger.
Every time I want to return something that I have legitimately purchased I am filled with dread that the sales person will think I am a thief. I know, I know, it is totally unfounded and ridiculous but I have been scarred.
Top Comments
Oh man. Don't even get me started ... Okay I'm started! As a long suffering (10 years!) retail employee there is much I want to say on this topic. If you think there is a chance you might want to return something, check the policy BEFORE you purchase something! It baffles me that people don't! Returns/exchanges/refunds are actually hassle free and so easy to process if you just simply take two seconds to ask before you commit, it's really nothing to be scared of. And always, always, always keep the receipt! You can't be accused of theft if you have a receipt ;)
Finally as people have already mentioned please don't shoot the messenger! We don't make the policies, and no, despite what today tonight told you, it's not illegal to not give you a refund if the terms of policy haven't been met and no amount of yelling is gonna change that! My colleagues and I joke that it should be compulsory for everyone to have to work a few shifts in retail (preferably late night, christmas time or weekend) so customers know how it feels, it would make such a difference to the shopping experience for all parties!
I always try and find out what the return policy is before I buy, particularly if it is something that I might take back. I do crack it sometimes though when I have been told one thing but then it is a different story when I go to take it back, especially if it is still in A1 condition, tags on etc, in the appropriate time frame. Have had this happen over and over with inconsistent training and/or policies