I have a morning routine and a big part of that routine is my takeaway coffee. I’ve found that when you work from home, and that work involves sitting in a small room by yourself tapping on the computer doubting every word, a morning routine provides a spot of comfort. A morning routine creates a clear line between me leaving the house as a mother with three kids bound for school missing at least one school hat, a school note and a gold coin for a fundraiser, and returning home as a worker ready to sit down and, fingers crossed, be productive at a computer.
There are a few small activities that help build my line in the home/work sand. The house needs to be in some kind of order – beds made, kitchen clean – before I leave for school drop off. And on my return I need to pick up a takeaway coffee. It makes me feel like I’m part of the adult world. When my morning routine all comes together, just like a Year Four recorder ensemble of Michael Row Your Boat Ashore, I return from school drop off and go straight to my desk, take a sip of my coffee and begin writing. I know, I sound like a lot of fun to live with but I’ve always found mind games give me something to hang on to.
And that brings me back to my coffee. I have a dilemma. First world? Absolutely. I moved house at the beginning of the year and discovered a wonderful coffee place close by. The coffee is spectacular. I’ve been going for months and months most mornings after school drop off like a little lemming – and they haven’t got a clue who I am. I could have flown in from Iceland that morning. This is starting to get humiliating because not only do they never remember my unchanging order, the barista never, ever, says a word to me. I don’t want to have a huge deep and meaningful conversation with strangers, and I’m sure the same goes for people running a business, but my old coffee shop used to ask me how I was going and sometimes even, what I was up to.
At the new place, I wait like a good little girl out of everyone’s way for my coffee and when it’s called I take it promptly and say, ‘thanks very much’. I am at pains to look him in the eye when I do this because, at first, I thought maybe I’m coming across as cold. And nothing. Sometimes his face does that funny little shut mouth, twist of the lips, thing that is neither a smile nor a look of disdain. That’s it. Whether he’s busy with orders or not, the blankness is the same.
Often I leave wondering if I actually exist. Then I think, of course you do, you just tripped over the gutter because your feet are so big. My next explanation is that I am becoming invisible and that makes me sad. How will I ever play charades again?
Nearing home I wonder is this blankness because as ‘you age you fade’? I bloody hope not. Look at the late, great, magnificent Margaret Olley. Take in her body of work, her fearlessness, her kindness, her complexity. Coffee in hand, at my desk, staring out the window, I’m aware that by accepting, maybe even expecting, a human being to look right through me I’ve become an accomplice in making myself invisible. And I’m not. I’m loved and love. I’m healthy and lucky. There’s family, friends, interesting strangers, travel, work, the fact I’m gifted at taking photographs that mimimise double chins. There’s 40-year-old me.
I’m not invisible. Maybe my perceived invisibility at the coffee shop has nothing to do with me (shock, horror). Maybe I’m being blanked in the morning because some baristas are just painfully shy.
Jacqueline Lunn has worked as a journalist on The Sydney Morning Herald, The Australian and The Daily Telegraph. She wrote a weekly column in The Sydney Morning Herald for four years and now sits at home in a small room writing her second novel. Visit Jacqueline’s Blog here and buy her first novel, Under the Influence, here.
Have you ever felt invisible? How did you deal with it?







Comments
219 Comments so far
Terrible ending to this esodipe. The hackneyed Oh I antipated what you did and prepared the perfect counter, negating all the drama and buildup that led to my death’ was done to death in the Aizen arc. We don’t need to see all that again. Plus we have another stupidly overpowered villain with no upper limits to his powers, who only even got into the fight because he called off his troops, who is about to get even more powerful. And his troops are still at 100% while the good guys are all walking wounded at best. It’s going to take a hell of a dues ex machina for them to get out of this one. Bah.
loading...
Come to my coffee shop in Annandale – the Little Marionette on Trafalgar Street.
I have been going there for a couple of years now and they are the most down to earth people who are passionate about coffee and their customers.
They even have a great little secret room behind a magic bookshelf with comfy couches where I sometimes take my laptop and work from there all day.
I get you completely. I want to be noticed as well by the people I income share with (dentist, physio, barista). Its about respect.
loading...
When I was 16, I worked at McDonalds. It was such a horrible, mean-streets type environment (another worker took a dislike to me and burned my arm on the french fry machine, for example) that I barely had any thought for anything other than getting the order right, getting the money and the right change, and not bumping into someone else behind the counter. I really think that this is not about you. People who are paid below poverty wages to work in a crap job are probably not that happy, and thus probably not that friendly. I suggest you talk to the manager and see if you can moonlight there for a day to see what it’s like working in fast food/coffee place. You might no longer be surprised that the last thing on the mind of the barrista is the customer
loading...
Oh you poor dear. A barista in a coffee shop doesn’t acknowledge you so you are invisible. SO WHAT. SO WHAT if he ignores you. What a tragedy. This is why there are few females at the top because you constantly blow things out of proportion. How can you possibly be invisible when they take and make your order then give it to you?
As a man, I have learned that it is best to say as little as possible to a female. DEFINITELY, NEVER try to share a joke with a female because they have no sense of humour and are so up themselves they, like you, take everything so seriously. I am doing some study and in a tutorial situation, the facilitator keeps asking if females are offended by certain comments or jokes. Better off not having anything to do with females since it only takes ONE to make a complaint and you lose your job. What’s more important to me? Keeping my job or risking my job trying to make you feel visible. It wouldn’t matter what I did or said because you would be whinging about it anyway so best to say NOTHING.
That’s another reason why there are so few females at the top. You’re always whinging. On this site, you’re whinging that vaginas are airbrushed out of a photograph then you’re whinging that a CARTOON that shows a female’s nipples and her muff was NOT airbrushed out. Whinge whinge whinge. Whingers bring me down which is another reason I have nothing to do with Aussie females. I’ll stick with Kiwis or Asians or my all time favourites – Brazilians. All of these women are fun and sexy and are FAR better at sex than Aussie females who think that a man should be grateful if they have sex with a man.
We also know that it is the feminist mantra that a female should do whatever makes HER happy. She only has one life to live so if she’s not ecstatic then it’s all someone else’s fault (generally a man). We also know that females want men to treat them equally. So we do the same. Then when you get equal treatment you whinge about it.
Why not go to a shop where they have females serving you. That’s what I do. I don’t spend any money with females any more. I used to get my hair cut at a hairdressing salon now I go to a barbers shop. I don’t hire female accountants or solicitors or doctors or dentists or bankers. And I get FAR better service for the same money. Obviously, a female would indulge your easily offended nature so you would not be invisible any longer.
loading...
Wow, someone has really got their panties in a twist. Calm down buddy. You’re throwing out some sweeping generalizations about men and women here when she’s just talking about one coffee shop.
loading...
You’re single right?
loading...
Yeah he’s single!
loading...
This rang true for me too, albeit not in a coffee shop. I study full time and work as a disability support worker; if the dude I work for and I happen to be facing a gruelling hill climb (he doesn’t have a power chair, he has ‘girl power’), people will look away and over take, people will stand in accessible doorways or paths until I (very politely) ask them to move- a awesome hybrid transformer ghost may as well have asked. When we go into shops like Industrie or Road Country (he has expensive tastes), not an eyelid is batted. No help offered. It makes me want to put a flashing sign above his head to say “THIS DUDE IS AWESOME; WHAT’S THE WORST THAT CAN HAPPEN IF YOU’RE NICE?”; I hate that people can so easily ignore him. But then it happens when I’m by myself- maybe it’s me? Paranoid rigmarole just keeps making you wish more and more that you could prove that you’re there..
Buffy had an episode in season 1 called “The Invisible Girl”, where the actress is ignored to the point where she indeed becomes invisible…cue mischief, danger, ‘deep’ analysis of teenage life….Maybe everyone should watch that as a warning against building a population of invisibles.
When your kids come home, I’m sure you appear again in a radiant affirmation of self. Best of luck, and thank you for the story.
loading...
Now that I’m fifty I find the best approach is to be chatty and warm. How about asking your barista how his day is going. I always try when I can to engage first – and I mean beyond just placing my order…. I don’t like that invisible feeling at all and refuse to be complicit in it.
loading...
As with anybody else, some baristas are shy, some are social, some are rude. Although if the coffee is as good as you say it is, chances are their concentration is solely focused on what’s going in your cup.
loading...
I totally agree. I think it’ just fine that you expect a bit of conversation and acknowledgment. If it was me I would find a new cafe where they are a bit friendlier!
loading...
Reminds me of the Soup Nazi ep in Seinfeld. But if you tried to make conversation it would be ‘ no coffe’ for you.
But seriously that is APPALING customer service. You are not invisible the barrista is just ride
loading...
Pingback: CRAP Mamma » The Shittiness Cycle
I could have written this post. Except it was our office that moved locales. I only had to approach my old cafe & they would smile, nod & start making my coffee & having a chat. At this new place, where I get the SAME simple order twice a day I have to tell the same waitress my order while she chats with everyone. Except me. First world problem, yes but I totally identify.
loading...
Lots of people are just rude, how hard is a smile, a nod???
loading...
I feel like that all the time. I totally identified with this post.
loading...
To all those who comment that the author should get over herself and so on, you have missed the point.
I say she is in the wrong coffee place. Is she in the wrong suburb?
There is a book called, “The Great Good Place: Cafes, Coffee Shops, Community Centers, General Stores, Bars, Hangouts, and How They Get You through the Day” by sociologist Ray Oldenburg. This concept I think is what the author was getting at. It doesn’t matter how old you are. We need connection in our lives, especially if we work from home or stay home with children.
Oldenburg identifies these places as ‘third places’, which are not official places that we belong to, such as work or formal clubs, but are extremely important in the fabric of society.
loading...
Perspective – you need it.
loading...
Sounds like you were racking your brains for something to write about. Becoming invisible? It’s a bit of a reach…
loading...
I think we all expect and deserve some decent customer service. In my job there are some people I would love to ignore but you know what – they are paying customers in the end – and it’s part of my job to be polite and welcoming to them. This ‘barista’ sounds like he needs to get over himself. Also I agree that as ‘we age we fade’ I have found that lately (I’m 50) that a lot of people don’t even seem to notice me, or treat me like an old lady! I don’t know, maybe customer service just needs to be picked up a bit more in some establishments.
loading...
Wait until you’re on the other end of 60 – think that I’ve disappeared totally, apart from the times I’ve been given up a seat on the tram – I always accept gracefully, or even spoken to as if I am geriatric. It’s humiliating and patronising, making me grind my teeth. Invisible – that’s what Germaine Greer said and I definitely have issues with being a second class citizen now that I am not considered an “awesome chick”: God how I loathe that term, that one is pigeonholed by exterior looks. A smile costs nothing and we all deserve courtesy – especially if we are paying for service.
loading...
Sounds more like the barrista is a jerk. Do you live in Bondi? Many of them like that here, although I prefer it to small talk.
loading...
Where are they like that in Bondi? I can name about five or six where they are super-friendly; the Earth Food Store, Paris-Go, SpeakEasy, Blue Orange, Brown Sugar, Brave. And that is just off the top of my head late at night!
loading...
The baristas at my uni are awesome. We have a few coffee places on campus, but there’s one in particular which I love. They make the best coffee, and the baristas are the most friendly. They’re all really quirky and we have a good chat most mornings. They don’t know my names (I think…I haven’t told them?) but we smile and wave when passing eachother around campus.
Which I think is lovely.
Also, the baristas at the coffee shop in the train station in the morning were awesome. I went there twice in one week and they had memorised my order! They were so chatty – knew what I was studying because of my textbooks and they generally brightened my morning.
I was devastated when they closed down.
I think a good barista (both coffee-wise and friendly-wise) is one of the most important services for me.
loading...
Steve, the guy who worked in the coffee shop at the bottom of my o work (a hotel) was the lovliest man! I used to get a train from Gosford to Central that would get me in at 8.10 & I used to come in every weekday at 8.15 and sit and have a mocha and read a book until I started work at 9. Some days he’d be really busy and being hospitality trained and having worked in those situations, I’d leave him be and not bother him with an additional coffee to make. Or I would take it away and sit outside in the park. He knew everyone’s orders like the back of his hand and I’d just have to walk through the door, he’d catch my eye and in a few minutes a piping hot coffee would be in front of me. He truly was a serviceman
As his shop was technically part of our hotel I would keep him updated on any large groups we would be getting in because that would mean cafe breakfasts, lunches, snacks etc he could prepare for…. if there were conference groups in there would be an influx of takeaway coffee orders – this let him figure out rosters etc. It was give and take
I think Jacqueline’s story needs clarification about the size of the shop to understand if the barista is being rude or not. If it’s quite busy with a frequent rotation of new customers, he might just be busy/detached from his job and doesn’t really notice he’s being rude. Alternatively, if it’s a small, cosy, ‘has 3 tables inside’ kind of shop and they STILL ignore you – I’d be taking my business elswhere! That IS rude….
loading...
I know that feeling of just wanting to be acknowledged. Although i dont have a particular coffee shop i do love when i go somewhere and they make special effort to talk to me even if its “have a nice day”!! The other day i had my name and a love heart written in my latte foam and i smiled the whole way back to my car
loading...
I found I became invisible the year I started putting on weight. It’s as if I was suddenly see-through. Although as soon as I began losing the weight, I magically became visible once again.
loading...
Same thing has happened to me in the past. Gives me the craps but oh well, I suppose you soon realise who’s fake and who is real!
loading...
You are concerned/annoyed about the coffee dude not recognising you? Really?! Are you that vain that you dont realise that he/she/they probably serve hundreds of people per day…perhaps they are too busy doing their job (making coffee) to waste time with small talk.
I’m sorry, I know some of the content on this site is on the ‘light’ side, but this is bordering on ridiculous.. To be so concerned to write a blog on the coffee shop staff not tripping over themselves to schmooze you is, to me, inanely self obsessed. And to worry it reflects your ‘aging’ is again incredibly narcissitic. I dont mean to sound bitchy, but I am actually in shock that anyone would find this scenario warrants a feature or blog write-up. Running out of interesting stories Mamamia???
loading...
“I dont mean to sound bitchy”
Unfortunately, in that case, you failed.
loading...
I think that you need to consider your remarks a little further. There is too much lack of respect and courtesy in the world today, in fact i think that many people have not learned any manners. A forum is where one can air one’s thoughts and if you dont like it, you dont have to join in the conversation.
loading...
Ha I love this post! I changed jobs and had to find a new cafe. After 6 months of ordering the same coffee every single morning, the waitress still looked at me like she had never seen me before. She would also clarify my order every day (eg. I would order soy flat white and she would ask: “skim flat white?” “soy cap”? etc.)
It drove me bonkers!!
Finally, I found another cafe and the barista learnt my name and order by the end of the first week. Am now a happy camper!
loading...
I know this is an odd question but what are you wearing, I sometimes think it is all in the outfit just like dressing up to go shopping gets you better service than comfy sneakers and jeans – it might be the same with you coffee man – obviously he doesn’t appreciate your regular business – take it somewhere else – a smile from someone even if he doesn’t want to speak does make a big difference!
loading...
I’m not sure dressing up to impress the barista would make me feel more visible. It would make my clothes visible, and me the blank face behind them. I remember once going shopping in my gardening clothes, and making a conscious decision that I would spend my money at the first place that greeted me as a human being. I did. Great decision for me, got awesome service there and will give return custom. I had to go into 4 other stores first, though…
loading...
I know what you mean! For 5 years I shopped every few days at the little supermarket just down the road from home, no-one ever greeted me with any recognition. I felt invisible. I don’t want a huge conversation, but a friendly hello with a little recognition would be nice. It’d also make me feel like my custom was appreciated, their prices were not always better but I was trying to support them & local growers etc, even though they have no rewards program & dont accept my preferred credit card… Oh well, Coles & Woolies are not much further down the road, but what a shame.
loading...
Sometimes, you want to go where everybody knows your name.
loading...
Cheers!
loading...
Hi Jacquline…as a few people have pointed out below, they don’t like the small talk at coffee shops etc (someone mentioned buying a coffee machine for home so they don’t have to go to the cafe’s!)… so maybe your coffee guy just thinks you don’t want to chat…?
How does he interact with other customers? If he chats to them and not you, maybe he thinks he his doing you a favour by leaving you to your anonimity, as some people like that.
If you really want to chat, then, after all this time, you need to start the conversation I think, he might feel as awkward as you…?
And if you start the conversation, but don’t any joy back from him, maybe it’s time to find a new coffee shop?
But, I do know what you mean about becoming a bit invisible when you are a mum… I’ve definitely noticed it in some ways!!
loading...
When you work from home though you often need some interaction with other people. It does get pretty isolating at times.
loading...
I am a SAHM so I definitely know this! Sorry, I didn’t think I was ignoring that fact…
loading...
Why don’t you have some fun with it and waltz on in and say “the usual thanks” and when they blankly look at you say “oh sorry, i’ve been coming here for weeks I assumed you rememebered me, whoops sorry you must be new here”
Or wear something outrageous to get them talking and noticing!!
I say take the fun option and have a giggle will make for an interesting day back at the home office!!
loading...
I know exactly what you mean. I’m 43 work from home (mostly) and when I go out for the morning coffee, I get nothing…Not one look, not one smile, not one good morning. I don’t think feeling invisible is something that you are taking personally, I simply think that if you are not 18 and showing sculpted abs, no one is going to give you a second glance, it’s so sad. I blame Jennifer Aniston – I mean, I’m a 43 year old mother of 3, with 3 part-time jobs and a family to take care of – I can’t compete with that!
loading...
Shy barista? Rude prat more like
loading...
I know exactly how you feel except my coffee guy knows who I am, knows one of the girls I work with but flat out refuses to acknowledge this and won’t even greet me! It is so weird that I now use it as my sport being really nice every time. I think it now pisses him off to know that he actually knows my order (my boss has the wankiest coffee). I put it down to the fact he has some really twisted rules around how he is perceived and what he wants people to know. In both cases – it is their problem not ours. If it wasn’t for all the other staff that do greet me I would go elsewhere – maybe you should too.
loading...
I’m invisible unless I have the adorable, memorable 2 year old by my side! We’re (or she is at least) remembered if together, alone I’m just another woman in the crowd… Actually the way I like it!
loading...
I work on my own (well, in a workplace with other people, but due to the nature of my work, literally on my own. Every. Day.), and getting my coffee makes me human in the morning
The place I go to is super busy but I have a fairly distinctive Keep Cup and always order the same thing. The staff don’t know my name but they know my face and I always get a friendly smile and the occasional bit of chit chat if they’re not flat out. Makes my day
To be honest, the coffee was a bit hit and miss when I first started going there, but I liked them too much to try somewhere else! Fortunately I think they’ve fixed their machine as it’s much yummier coffee now.
loading...
I’m invisible in so many situations… one of them being my job, among some colleagues anyway. Takes me right back to school and bullies, only in a more mature and cunning atmosphere…
loading...
The coffee shop at my uni knew me and my two friends so well that they would know what our first class of the day was and what time we’d swoop past from the train station on our way in! They’d have 2 flat whites and hot chocolate ready every time. It was so nice not to have to wait in the queue or have the right change ready, we just paid a lump sum at the end of the week. I miss them in my life.
loading...
Why don’t you try “Just the usual, thanks.” You may find that they know your order, but if they don’t they’ll get the idea and attempt to remember it for next time.
loading...
Great read!
loading...
This is a growing problem. I think it’s really sad.
loading...
Thanks for understanding my morning coffee dilemma. I’ve also found I can turn invisible when I’m on the phone on hold trying to sort out my internet connection/mobile/bill. It’s like I’m not even there.
loading...
Smile at him until he cracks and smiles back.
loading...
I think you are taking this way too personally! Maybe the dude is not a people person, maybe he just likes to make coffee.
loading...
maybe you’re right.
loading...
I work in a cafe, i mostly remember peoples orders and quite a few names as well. But to be honest most people don’t want to make conversation in the morning, the number of people who grunt when i say hi or ask what they’re up to that day. It’s easy to become jaded 2 hours into a shift, however thats no excuse for not being friendly to a regular customer with a smile on their face. I guess when it comes down to it you’re going to have to decide whats more important; the quality of the coffee or the quality of the service?
loading...
I became invisible when I hit my mid to late thirties, its scarey. I used to have guys falling all over me, now I bearly register a second glance. Its hard to take, and came as a bit of a shock whe I realised, luckily the people who counts still love me no matter what age I am.
loading...
Yeah it’s interesting that that we suddenly become invisible in the mid to late 30′s bracket.
loading...
i became invisible the minute DH’s friends wags realised I didn’t want to talk about their kids the whole time we hung out with them….I took it really hard for a couple of years, especially as I had moved from overseas, and had kind of hoped to make friends with them.
Now it still hurts a little (Am I that boring??!), but I am kind of over it..funnily enough they make much more of an effort with me now I am pregnant…very strange!
loading...
simple – find another cafe for gods sake, why put up with sh#t service
loading...
Totally agree. There are so many (too many!) cafes around, there is absolutely no excuse for bad service, which is what this is. You are not invisible, your “barista” is a tool.
loading...
I became invisible the day I walked into a kitchen appliance store in my old jeans and sneakers. I wandered that place for ages, just hoping for someone to help me spend my $10,000 on refurbishing my kitchen. Not one single acknowledgement from anyone, as they all scrambled past me to serve the couples in suits who came in after me.
So just to prove a point I went in the next day in my work suit and heels. Within 3 minutes I had three obsequious offers of help. I declined – fancy that.
I went elsewhere and spent my $10,000 at a place which was happy to help me while I was dressed in my jeans. Then I rang the MD of the first place and told him what had happened.
Moral of the story – sometimes you become invisible simply because of what you’re wearing – nothing to do with age or shyness.
loading...
Oooh ooh you should SO have done a Julia Roberts/Pretty Woman scene…”You work on commission right? BIG mistake. HUGE” Wave your receipts from other establisment under their nose “I have to go shopping now….”
loading...
I became invisible as soon as I had my first child. My mother only had eyes for him, and still four years and two kids later I am still looking for a few lines of conversation that don’t include distracted eyes and an ‘I wish this was over’ expression on her face. But the blessing is my boys have the love and closeness my mother and I once shared, and that is more important. On a lighter note, I also found that a baby makes you invisible to sales staff in many – not all – fashionable boutiques. You do not exist, no matter how much they might court you sans baby. On occasion, my really bad and unproductive reaction has been to snatch up several items and buy them in all colours, mainly so I can see the shock on the shop girl’s face: she speaks! She buys! The discombobulation has almost been worth the cash. Almost. I now resist that impulse, being more used to the invisibility of motherhood. And to think it was the super power I most wished for as a child. Be careful what you wish for . . .
x M
loading...
Me too. Me too! My mother barely knows I exist. Unfortunately, she also barely notices my second daughter exists either, she has eyes only for my first born. I’m considering cutting her out of my life before she does serious emotional damage to my little one. It hurts to be ignored
loading...
Funny, I have the opposite problem at my local cafe… when I was preggers I was in there at least twice a week and the staff all knew me, would start my order (a milkshake on tuesday, a toastie on thursday) as soon as I came in and would chat about how my pregnancy was going. When I had baby I had to go in to show them! I felt like a lazy pig who never cooked…which is true actually but anyway… I haven’t been in for a few weeks because newborns are not conductive to going to cafes but a bit of invisibleness would be ok!
OK, secretly I think they’re very cool for taking an interest, but I do wish the local gym knew me as well…
loading...
I recently changed jobs and have been trying to find a new coffee place. I’ve finally found ‘the one’ at Central station. 3rd time I went and the lovely lady knew my order without me saying anything. That’s me sorted. The coffee is nice as well!
I always find I become invisible in electrical stores. I’ve had salesMEN – and it’s always the men – walk right past me or chat nearby but practically sprint to help a man. Do they think I don’t have any money?
loading...
Oh I have found that also being ignored by salesmen, when we bought our house we are in now 3 years ago, the realestate agent ignored me I rang so many times to look at a few different houses he had listed and he never returned my call, but immediately returned my husbands phone calls!!!! Then we recently had new carpet installed and the salesman on the phone wanted to make an appointment with me ‘when my husband would be home’ I pratically hung up on him, they think the little Mrs has no say in how the money is spent??!! grr
loading...