A Melbourne mother whose baby was stillborn has spoken out about baby retailers who refused to refund a cot and unused gift voucher.
Belinda Ainle birthed her stillborn son on Easter Sunday of this year, at 38 weeks. She was then left with the painful task of returning a number of baby items to stores.
Despite her appeals for a refund on compassionate grounds, the shop in question refused to waive their store policy. They only provided a partial refund for a cot and accessories, valued at $611, given that they were not in their original packaging. She was also unable to refund a $100 gift voucher.
Speaking to The Sydney Morning Herald, Ms Ainley recalled; “There was no compassion from the people that work in industries that are supposed to be all about babies.
“You’re left feeling like you not only don’t have your baby, but that you don’t count because everybody feels too awkward to talk about it and so nothing happens.”‘
"There was no compassion from the people that work in industries that are supposed to be all about babies." Image via iStock.
In the weeks following, Ms Ainley and her husband spent thousands of dollars in funeral costs and medical tests, desperately trying to find the cause of death. But returning the unused items were not just about the financial burden the family was suffering. She explained "It's also a question of, 'What do we do with a car seat when we don't have a baby?' "