TV reporter Jodi Lee has taken to social media with an angry tirade against budget airline Jetstar.
Canberra based Lee was holidaying in Thailand when she snapped her Achilles tendon.
She says that despite a doctor’s letter saying she needed to keep her leg raised on the flight home and four vacant seats in business class the airline refused to upgrade her.
“[S]taff over the phone, at the check in counter and on board refused to upgrade my seat ‘due to policy’,” she wrote on the airline’s Facebook page.
She says she was then furious to be made to pay for a pillow and blanket.
Her predicament did not improve when the plane landed in Sydney, with a Lee claiming “no lift arrived to help me safely disembark from the plane onto the tarmac”.
“I was forced to wait alone on the plane for an hour after landing then hop down a flight of stairs in the rain to a waiting bus,” she said.
Ms Lee said her pre-arranged wheelchair was not waiting for her, and when it did arrive she was taken to baggage claim and “abandoned”.
“My travel partner [was] forced to push two suitcases and my wheelchair through customs,” she said in her post.