On 4 December 2012, an Australian radio show prank-called the London hospital a pregnant Kate Middleton was being treated at.
Three days later, Jacintha Saldanha, the nurse who took the call and transferred the radio hosts through, was found dead after taking her own life.
Now, five years on, her family has spoken about their loss as well as the legacy they are building for their mother and wife.
“The first few years were the hardest,” Saldanha’s daughter, Janice Pinto, 20, told WHO magazine.
"She would call me every day at 6pm, just before she went to work. To check up. You know, ‘How are you doing? How was school?’ That phone call is what I miss every day."