A Victorian woman has been left in shock after receiving a phone bill from Telstra in which her middle name was changed to a homophobic slur. The woman, who had decided to change phone providers after 40 years with Telstra, said she didn’t believe the word was put there by mistake.
The woman, known as Kathy, claims she has never provided Telstra with her middle name. And yet Telstra included the middle name ‘faggot’ in her phone bill.
The woman’s husband was outraged, saying “It wasn’t a misprint, it wasn’t a mistake, it was meant to be.”
“We’ve been with Telstra since 1971,” he told A Current Affair.
Marketing expert Dr Brent Coker from the University of Melbourne was outraged by the event.
"What’s happened here is quite shocking and really quite surprising actually," he told A Current Affair.