Two families were kicked off a Jetstar flight to Adelaide for refusing to go back to their assigned seats after moving to be together.
A video posted on Facebook shows the group being removed from the plane at Bali’s Denpasar airport by flight attendants before take-off late Tuesday night.
Jetstar said the families had refused to take their assigned seats, but passengers aboard the plane said the two fathers were merely questioning why they had not been allocated seats with the rest of their family.
Passenger Vincent Bamforth posted a video online showing a couple and their young daughter packing up their hand luggage and being escorted from the plane.
Mr Bamforth wrote that a young boy “was bawling his eyes out” as his family exited the aircraft, although this moment was not captured on film.
“Jetstar you performed poorly, over exercised your power and should be shamed internationally,” he wrote.
“Your captain is irresponsible and lacked due care and showed complete ignorance.”
Fellow passengers also claimed the cabin crew had overreacted.
“Two families were kicked off the plane last night at 10.30pm for simply asking why the dads were not placed near the families,” a passenger wrote.
“The hostess complained to the manager hostess who then came and spoke to them about their behaviour and how a hostess shouldn’t be spoken to like that.
“Neither families showed any disrespect and the hostess and they still kicked them off the plane with young children over nothing. There are plenty of witnesses to say they were in fact not being rude and simply were asking a question.”