Coles has announced strict new self-serve checkout rules. From now on self-serve checkouts will be restricted to customers purchasing 12 items or less.
A Coles spokesperson told the Daily Telegraph the change is a “trial” that will allow for a faster buying experience for shoppers only purchasing a few items.
“We have found customers with small baskets can generally complete their shopping faster by using self-scanning check-outs,” they said.
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The change, announced by the supermarket giant this week, means customers purchasing more than 12 items will now have to line up at the “belted” staffed lanes.
Late last year Coles in conjunction with the NSW police announced measures to kerb shoplifting and underscanning, with research showing theft at self-serve checkouts is a regular occurrence. In a press conference held outside a Coles store in inner-Sydney, Superintendent Chapman said they’d received over 22,000 reports of shoplifting in NSW, with over half of those resulting in criminal proceedings.
Coles also announced improved technology for self-serve checkouts as well as regular supervision of the areas.
Market research company CanStar Blue, in conjunction with the Herald Sun, found younger shoppers were more likely to use self-serve to steal, with one in six admitting to not paying for an item at the self-serve checkout.