Christmas shoppers are being told to “cool it” while spending up big this holiday season after an online survey revealed a staggering number of retail staff are being verbally or physically abused.
The survey of members of the Shop Distributive Allied (SDA) union last week found 44 per cent of retail workers reported had been exposed to abuse, and about 80 per cent of them were women.
SDA national secretary Gerard Dwyer said some of the abuse was “breathtaking.”
He said verbal attacks were the most common problem but there were also many examples of shoppers physically lashing out.
“[There are] too many examples of things being thrown at people, people [trying to get] attention when they’re at the deli by throwing implements into the wall behind the person serving them,” he told 774 ABC Melbourne.
“You cross a line when you start to abuse people, either verbally or physically.
“We’re just asking people to keep it cool for Christmas and show a bit of respect.”
‘The customer is not always right’
In one instance, a shopper at a large retailer at Eastland Shopping Centre, in Melbourne’s east, became angry when she had to wait for a self-serve check-out at with a full trolley of goods.
A shop assistant politely told the woman she could go into the store to be served by a teller but the angry shopper refused to move and continued to take her anger out on the retail assistant.
Mr Dwyer said anecdotally it appeared as though the problem was getting worse and he said the union would survey staff again after Christmas to see how it went.
He said stressed and angry customers needed to recognise poor treatment of retail staff was a health and safety issue as well.