Generally speaking, when you order a salad, you expect it to be served cold.
Well, not if you’re “Liz from Dorset”, apparently.
A British chef has hit back at an angry customer who left a negative review of his restaurant on TripAdvisor recently.
Liz had been a patron at JOL restaurant in Merthyr Tydfil in Wales – and despite the eatery’s overwhelmingly positive reviews – decided she wasn’t too keen on the cold salad.
This criticism bugged the restaurant’s chef and owner, Jamie O’Leary, who branded the woman a “gutless keyboard warrior”.
“She moaned in her first review that her Cucumber Kachmber salad was cold,” he told The Mirror.
“I had to point out there’s a clue on the menu she should have spotted – the word salad. We don’t serve them hot.”
Top Comments
There's a huge spectrum between 'too cold' and 'served hot'. How cold were they? Many salads are best at slightly below room temperature.
Why not confront the staff directly with the concerns? Why eat the food, pay the bill then skulk home and in the dark and anonymity write a scathing attack? Even in a court of law the accused has the right to confront his/her accuser.
Methinks this person wanted her 5 minutes of fame, and to hell with who gets hurt on the process.
Not sure how much fame you'd get from a TripAdvisor review!
I do agree with your general point though. If you have legitimate concerns/complaints, approaching the staff directly is the way to go. But I don't think she really wanted anything resolved, if there was anything to resolve in the first place (which is doesn't sound like there was). I think she probably has an axe to grind with the staff and wanted to try to damage their business.