The Australian Competition and Consumer Commission (ACCC) has issued a warning about email scammers this holiday season.
Emails that appear to come from Australia Post or FedEx are landing in inboxes, informing recipients of an “undeliverable package”. The emails look legitimate. They often include a logo, and sometimes information such as your full name and address.
They also include a virus, designed to block access to your computer until you pay a ‘ransom’.
“We encourage customers to visit their local Post Office, or call our Customer Contact Centre on 13 POST if they have concerns,” an Australia Post spokesperson told Mamamia.
“Our staff receive regular training and updates on the importance of vigilance in relation to scams.”
The ACCC’s Scamwatch has received more than 4,300 complaints about email scams in 2016, which is triple the number received last year. According to the ACCC, 350 people have reported providing personal information, including bank account details, in response to scam emails.
“Australia Post will never call you out of the blue to request payment or send you an email asking you to click on an attachment," ACCC Deputy Chair Delia Rickard said in a press release.