For the past few months, Kylee Enwright's family has been living a nightmare.
In May, Kylee and her husband Paul went on a holiday to Phuket, Thailand. It's a familiar travel destination for them, and they were looking forward to a much-needed break.
On their first full day, Kylee and Paul were having some drinks at the resort's pool bar before deciding to go back to their room to get ready for dinner.
Kylee told her husband she needed to go to the bathroom first, and on the way back to meet him, she accidentally walked off a retaining wall where there were no steps.
CCTV footage shows the 43-year-old had approached the wall expecting there to be steps that led down from the deck, only to lose her footing, falling face-first into the pavement below.
She was immediately knocked unconscious, blood pooling around her.
Following the incident, Kylee remained in critical condition for some weeks. In June, her family were desperately trying to get her back to Australia where she would receive better medical care.
But the Enwrights were told their travel insurance wouldn't help them.
Watch: Kylee Enwright's story. Post continues below.