rogue

When the customer is just... wrong. The thread that sums up working in hospitality or retail.

 

There’s a special brand of contempt retail and hospitality workers harbour for humanity, and as any service staffer will know, this is 100 per cent… warranted.

Whether it’s being yelled at by a patron or customer many years your senior, trying to maintain your patience while explaining why you can’t return underwear or having a first-year law student explain to you the complexities of consumer law (a personal favourite), these are the character-building lessons you won’t learn anywhere else.

So when Twitter user @WelshDalaiLama asked the internet to share their stories of when a customer has gotten things “spectacularly wrong,” hundreds of people came forward with their battle wounds.

Because the phrase “the customer is always right,” was most definitely invented by an… idiot.

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Here’s what they said.


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Can you relate? Group therapy is open in the comments.

This article was originally published in April 2019 and has since been updated. 

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