Do You Like This Story?

by REBECCA SPARROW

I have no clever or impressive way to open this column. And nor should I.

Jacintha Saldanha is dead and – it’s fair to say – the news of the British nurse’s suicide in the wake of a meaningless radio prank – has broken all our hearts.  In Australia we woke yesterday morning to the news and it made us shudder. The tragedy – that a woman potentially felt so humiliated by a inane prank phone call that she would take her life because of it – left us devastated. And speechless.

Well temporarily speechless, at least.

Because after the shock wore off, almost instantly the recriminations began.

We blamed the radio hosts for being so completely thoughtless and juvenile to do such a disrespectful prank in the first place.

We blamed the hospital for not having better protocols in place when it comes to access to the Royal family.

nurse prank The Radio Prank Tragedy: This is the lesson we must take from itWe blamed the radio station producers and management and even the network owners for airing a pre-recorded segment that had clearly gone too far (since the second nurse did end up giving away private details of the Duchess of Cambridge’s condition).

But I think all this finger pointing misses the point.  As the blame shifts like fetid smoke, there is a bigger, more important lesson to be taken from Jacintha’s tragic death and it’s this: Nothing ruins your life forever.

And it’s a message – more than ever – we need to drill into our nieces and nephews, our children, the teens in our lives and frankly, ourselves.

It goes without saying that I don’t know Jacintha’s story. None of us do yet. Perhaps in time we might. Currently we do not know her mental health history (I am not suggesting for a moment that Jacintha was mentally ill), the degree of humiliation she felt from the stunt, whether her death was a cry for help or a determined attempt to take her life. It matters little. A husband has lost his wife. Two children have lost their mother. No amount of speculation is going to change the unbearably sad outcome.

But here’s what we do know, there is nothing any of us can do to protect ourselves from humiliation and embarrassment, from heartbreak and disappointment and devastation.

Would it be prudent for radio stations everywhere to rethink their culture of  ‘Gotcha calls’ and stunts? Yes, of course. (Let’s face it, prank calls are purely designed to leave someone looking stupid. And today, thanks to social media, that humiliation can go global within minutes).

But banning prank calls is probably not the answer. Not really. The real answer is teaching ourselves, our children, our students, our nieces and nephews to be resilient. To build up our emotional armour.

Because the real truth is this: Life can be wonderful and joyous and thrilling but it can also be unspeakably awful at times. The third guarantee in life after death and taxes is that there will be at least one moment in your life when you don’t think you can possibly survive the pain you feel. There will be a time or times, when life feels inescapably bleak.

[NOTE: If you are ever in a situation where you are considering suicide, please call Lifeline on 131 114. You can also visit the Lifeline website here and the Beyond Blue website here.]

An email of complaint you thought was private gets forwarded by a company to hundreds or thousands of people.  A wardrobe malfunction sees photos of your nipples making the rounds of the internet. You discover your long-term partner has been having an affair. Rumours snake through your workplace about a drunken night with your supervisor. You gain a reputation – deserved or not – for something you did at your university college O Week. You lose a loved one. An ex Facebooks naked photos of you in an act of revenge. You lose your job.

I could, quite easily, keep going.

I’ve been there myself many, many times. I’ve been dumped as a newspaper columnist three times in my career.  I’ve lost a child. I’ve embarrassed myself in front of thousands of people.  I’ve had bad reviews of my books.  And bad reviews of plays based on my books. And in 2010 I humiliated myself on statewide radio when during a celebrity NRL  tipping competition I oh-so-confidently proclaimed, “I’d never tip the Broncos. I can’t stand that Brendon Fevola”.  It was at that point the host gently pointed out that I had the wrong, er, code.  But the humiliation I felt was epic.  I was teased by friends and colleagues for months.

We’ve all been there – or we’ll go there in the future. As will every person we love.  And at the time – whatever the cause of your pain – all you want to do is camp out in your bedroom and eat Milo from the tin. To not see anyone. To just disappear. When life goes dark, you become convinced it will be that way indefinitely. And when you have humiliated yourself, you feel that this event will haunt you forever.

But it won’t.

Because nothing ruins your life forever.

Pain dissipates. Hearts heal.  New opportunities cross your path. And when it comes to gossip and scandal, people move on. Mostly because we live in a 24 hour news cycle and you can guarantee that someone else will do something stupid (or have something stupid done to them) and the world will quickly forget you and your story. And so it goes.

If you have a family who love you or a tribe of friends who adore you or even just one great friend you can count on  … you can survive anything. Anything. There are counsellers and help lines you can call.  And there is time, which when it comes to tragedy and humiliation, is always on your side.

Yes, you have a digital footprint. Yes, we all need to be careful.

But not matter how badly you screw up, no matter how embarrassed you feel about something, no matter how bleak life seems  … nothing ruins your life forever.  There is always light ahead. I know that from repeated personal experience.

For Jacintha, it’s a message we all dearly wish we could have whispered to her in person with a hug and a squeeze of her hand. To say, “You will get through this, Jacintha. We promise, it will pass.”  It is an absolute tragedy that this dedicated nurse and mother of two, was left feeling like her situation was helpless.

But for those two Australian radio hosts, it’s a message I hope they too take on-board as they deal with the fall-out from a silly prank turned tragic.  Tomorrow is another day.  You will survive this.

Nothing ruins your life forever.

If this post brings up issues for you, or you just need someone to talk to, please call Lifeline on 131 114. You can also visit the Lifeline website here and the Beyond Blue website here.

 NOTE FROM BEC:  I want to make it very clear that this post is not about blaming Jacintha, expecting people who are mentally ill to just “buck up” or implying that Jacintha wasn’t resilient enough. None of us know the facts nor what Jacintha was living through last week. My concern now is for the thousands of vulnerable people (particularly teenagers) who are absorbing this story. The message for all of us is that no matter how bleak and painful life seems, things can and do get better.  Nothing is worth taking your life. And there is always someone ready to listen – be that a friend, a teacher, a colleague or an anonymous counsellor on the other end of a phone.

 

 

 

 

 

 

 

Comments

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244 Comments so far

  1. A guest's comments

    Mayhap this could have been a very helpful seperate post about being resilient without any connection to this tradgedy. Though I am sure its going viral must be great for stats.
    Yes being more resilient and learning to let things go and move on is very healthy and we should teach this to our children but how can she ever move on? And would it ever have been possible? Who would hire her in any position of dignity in her chosen field after this?
    What happened to her is definately not a common occurance or likely to be for most of the population.
    There is nothing you could do to really prepare for somthing like this as an everday person – how could you know that something like this could ever happen to you?

    This was on a global scale of epic proportions we as outsiders cannot even imagine, happening to a person not in the media at all, not prepared for it all.

    It seems to be most convienient to quickly say that she must have had a mental illness. It couldnt possible have happened just becauuse she was so traumatised from the incident…
    That would make the radio station responsible in some way…
    What happened to this woman is way out of the norm, yes we can all go through things but her situation was epic indeed and she is not an actor or radio host or celebrity of some sort, she was just a normal, everyday person with 2 kids who took great pride in her job. Celebrities and those in the limelight have much more experience and learnt skills with reagards media and negative attention and even then we do from time to time see them crumbe under the weight of it.
    They are also aware of the fact that their chosen career puts them out there
    This woman’s whole world was crushed around her and one can only imagine how such a proud hospital may have reacted and treated her, for they too have an image to protect.
    She would no doubt have lost all respect from every other person working there too.

    This is a tradgedy and from it we should be reaching out to each other and spreading positive messgaes of being careful of the hurt and damage we can do unto others.
    In my personal opinion – helpful tips on being resilient but not in very good taste combined with this particular tradgedy.

    Thanks

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    • Guest

      ‘She would no doubt have lost all respect from every other person working there too’.

      I highly doubt it. Any reasonable person would have thought it was an unfortunate error in judgement, thanked their lucky stars it wasn’t them that did it (for it could have been any of us), and promptly moved on to the next public scandal.

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    • Edify

      “It seems to be most convienient to quickly say that she must have had a mental illness. It couldnt possible have happened just becauuse she was so traumatised from the incident…
      That would make the radio station responsible in some way…”

      Precisely.

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  2. backagain

    I think you just wrote one hellluva great article Bec. I think you nailed it. Thanks for these words…I’ve been feeling so very very sad for this poor woman who was so ashamed and humiliated (through not the intention of the radio hosts) :(

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    • anan

      Of course that is the intention of the person or people that prank or tease others, someone is always hurt or humilated. People who like to tease or prank always say “It’s a joke” but there is always intent to hurt.

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  3. Mel b

    This was my first thought, it’s so sad to think she thought she this was the only way out. Why couldn’t her family keep her safe or partner, anyone. Just go away for a little while, no one would even give the prank call a second thought and now something so silly has become something so tragic. You will get passed it, it happens to us all at one time in our lives.

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    • Chelsea!

      “This happens to us all at one time”. No it definitely doesn’t. This woman was humiliated on a world-wide scale through international media and social media. Her situation is unique. And I don’t think any of us any completely understand what she was going through. As for her family, according to the British media, they lived in Bristol and she lived in London, so not exactly there for immediate support.

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      • Rebecca

        World wide, I don’t think so. I have friends in many countries and in many of them this prank didn’t rate a mention. We need to stop exaggerating the so called global impact of this prank.

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        • Kris2040

          I’m pretty sure it would feel like the whole world was carrying on about it from her point of view, Rebecca.

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          • Rebecca

            I’m sure it would’ve to her as well, my comment was more aimed at the commenters on here, stating that she was humiliated in front of the whole world. People seem to love over dramatising things. Yes, it may have felt as if the whole world were watching but we should be able to get some perspective.

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        • Chelsea!

          It may have not appeared in every country, but it was certainly international news in major countries (US, France, UK, Australia, and many more). I don’t think anyone is exaggerating this prank at all – it was really serious to begin with (invading the privacy of someone in hospital) and became even more intense as the media got a hold of it.

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          • Rebecca

            I’m not saying that it wasn’t serious, it definitely was, but people don’t need to exaggerate to make this point, and I think saying it was ‘world wide humiliation’ is somewhat extreme. This ‘prank’ made headlines in major western countries.

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        • Andy

          I seem to recall one of the DJ’s boasting in a tweet about how they’d now been named on Conan O’Brien as a result of the prank. So that’s Australia, UK and US – and whatever countries Conan goes to.

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      • CazDragon

        I think ‘world wide humiliation’ is a bit extreme. I heard about the prank and wondered how the DJs could have gotten so far as to be able to speak with the actualy nurse on duty. However, until this unfortunate event, I had no idea who the nurses were. As many have said, it would have blown over. The only humiliation was with those close to her – as in co-workers and supervisors. And on that scale, I think we can all say we’ve had our fair share of humiliation. I only wish she had someone she could have confided in to help her through it.

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  4. Elissa

    Fantastic post Bec, words that I will remember always

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  5. kate

    Well Rebecca, as you are aware this is very close to home at the moment…The words of comfort that these feelings of complete despair will pass but you just can’t see it, are words that i have said to my beautiful daughter so many times in the last three months…i know it and all who love her do but if she didn’t trust and believe me so much I don’t like to think what may have come about…YES YES YES !!!!! nothing is so bad that anyone should take their life just ask/talk to one person and help will be available…Great words Rebecca x

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  6. Wonderful x

    Thank you for writing that. That is the best thing I have read since this tragedy has ocurred … There should be more people like you out there .. :)
    Loved that article..

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  7. Sashasecret9000

    Bec, I read this article at 1:15 AM. I’ve been having the most awful weekend, crying the whole time. This article helped me get my first good sleep in ages and though I don’t always comment, I really thought you ought to know that. High school is really tough sometimes and right now it feels like stepping back through those doors tomorrow really will kill me, but now i realise that it will pass.

    It’s funny that in tough times we all tell ourselves that life will get better, but sometimes hearing it from an outside perspective makes the world of difference.

    Thank you so much Bec. The achievements you have now are a real testament to yourself and all the other crap you’ve had to go through.

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    • elle

      Oh Sasha! Yes high school can be really tough!! I promise that everything will change :)

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  8. Nat

    Fantastic and so true. I felt so sorry for the family because after we’ve all forgotten about this they still don’t have a mother or wife. I am going to print this and show my kids when they get older. I love the saying “this too will pass”

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  9. Mary

    Very insightful article. When times get tough, it is old fashioned support that helps. Your article reminds me of my aunts who each had a different saying for every crisis – large or small.Always about being positive. Like ‘Always darkest before dawn’,’ and my favourite if you lost a boyfriend -’can’t make a silk purse out of a sow’s ear, there are plenty more fish in the sea’ (a bit confusing if you were fifteen), but said with such positive and firm care that you picked yourself up and felt strong again. And it is not so much the words of course, but the fact they were just there.

    I think you found the right way through this very public and confusing situation.

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  10. guest

    Thankyou… not feeling like ending it at all but having an awful time today and your words were steeped in kindness and the wisdom that only comes from strength and experience. Kindness I needed to hear, if only from a wordsmith I do not know, in another state, with a different life. Thankyou xxx

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  11. Suz

    Wonderful article Bec. I think there is just one thing missing though, as well as teaching resilience, I truly think society has lost its compassion, and as so many of your readers have commented, the hosts, producers, directors etc really should have not let it go to air. It had been pre recorded, listened to and aired later. Did they really only think of how funny it was pranking someone else, did they not even consider any of the consequences, job loss, humiliation, legal issues etc. Where is the common sense in humiliating someone?
    Resilience is definitley something we all need these days, but i think compassion, common sense and integrity need to make a comeback too. Several of the morals I teach my children, who would never consider upsetting somebody just for a laugh.

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    • becsparrow

      I agree 100%. When did we all forget about being compassionate?

      Compassion and empathy are vital.

      Thanks for your great comment. :)

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  12. MikeyMike

    The media and Twitterverse upheaval that followed this tragic event just shows that we love it when beautiful people fail…..

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  13. BG

    I only want to say – why fuel the butterfly effect hurt by writing this? Remember Mrs Saldanha’s children might stumble across this on the WWW and will have a very different, more factual and personal view on their mother’s death than you. Do not presume you may call Mrs Saldanha by her forename (have some respect). Well done on the publicity though on the back of another’s tradegy and because I’ve felt the need to fuel it! disgusted with myself for doing so, but you don’t know. So be quiet.

    Why can I say this? Because I know what bloggers, you tubers, newspapers can say (without fact, without morals) and how detrimental those written words are……………. it’s personal opinion is all…….I’d only comment on issues I have personal experience of, have walked the path……………just saying

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  14. garden girl

    well written Bec. In some ways this reminds me of what Charlotte Dawson went through a few months ago. The world has changed, and now everyone is vulnerable to attack from complete strangers on the other side of the world. It is bad enough to be humiliated in your immediate social circle. I think you’re right about keeping uppermost in mind – we can get through anything – even if it means retreating for an extended period and just getting through one hour at a time. Within my family we have a history of mental illness and I have taken this approach on quite a few occasions – it’s not easy. On another note – I think the general population needs to get over all this inane behaviour and the focus on trivial antics. There are so many more real life experiences to engage in – step away from twitter, facebook, gaming and radio pranks – get a real life!

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  15. Chelsea!

    This whole story has truly left me feeling empty and heartbroken.
    Without going into who is at fault, let’s just remember as Bec has said that two completely innocent children are now motherless – it’s so haunting in that it almost reflects Diana’s tragedy.
    The only thing I want to add is that although thinking that ‘nothing ruins your life forever’ will make a lot of people think twice about suicide – when you are in the deep dark pit of depression, suicide and suicidal thoughts are not a selfish act, or an act that will eliminate short term pain. You really truly think that there is no way out and that ending it all will finally bring solace. Sometimes things do (or seem to) ruin your life forever. I know because I’ve been in that awful place, and I wouldn’t wish in on anyone. Many people do push past suicidal thoughts and depression with support, counselling, medication or any combination or these. BUT, I hardly think any of us has been in Jacinata’s situation of world-wide embarrassment involving the royals.
    May she rest in peace. My thoughts and prayers are with her children and husband, who will have to live with this for the rest of their lives.

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  16. Jo

    I found it tasteless to post this so soon after Jacintha’s death. Although I get Bec’s message, in this context it comes across a bit victim-blamey. This was a case of public humiliation on a global scale. We aren’t all as lucky as Bec with the support network and success you have. I can understand why Jacintha would have been so upset. This story is heartbreaking.

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    • becsparrow

      Hi Jo

      I’m sorry you find it tasteless. But I disagree (as you would expect). I work a lot with teenagers. What I know is that around the world teenagers are seeing this story of a lovely woman who was humilated by a radio prank and who took her own life.

      I think it is vital that we all use this event to have a conversation with our loved ones about the fact that nothing ruins your life forever. And no matter how big the tragedy or the humillation – you can survive it. To quote a friend of mine “However long the night, daylight does come”.

      The majority of people who commit suicide are not the victims of global pranks. They are people who are often struggling to deal with emotional pain in their lives. I’m not sure success is any comfort to people when you are going through a tragedy or humiliation.

      My intention with this post was not at all to blame Jacintha. I simply cannot imagine the humiliation she felt. My heart broke for her the first time I read about the prank because I thought of how embarrassed she and the other nurse would be.

      But we have an opportunity to step back and take a bigger view and have an important discussion about how no tragedy is worth taking your life.

      I hope that makes sense.

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      • Jo

        I understand, but I think the timing, and insinuations drawn about Jacintha, lack respect for HER situation.

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  17. Caz Gibson

    The hospital in this case has gone into overdrive and is playing an extreme “blame game” by attacking the DJ’s in an attempt to distract people from seeing that the hospital itself must accept some responsibility here.

    Those DJ’s said “We couldn’t believe they put us through” – but they did.
    Because of a concerning weakness at the 1st point of contact – the DJ’s got further than they ever imagined.

    The nurse in question apparently answered the phone at 5.30 am (London time) and, because of her own language issues, didn’t recognise a silly fake accent…….she didn’t divulge anything sensitive but it’s appearing to me that the hospital hierarchy dealt with her very heavy-handedly.
    This is a hospital that takes it’s “Royal connections” VERY seriously and a slip up in their security could mean the loss of their “important status” and that means a loss of money.
    Apparently this nurse also took a great deal of pride in her appearance to the point of often being mistaken for a doctor – can you imagine the blow to her self-esteem to find herself part of an embarrassing hoax and dressed down so dramatically ?

    Money & honour & face-saving will emerge as main players in this tragedy.
    I fear that these things will overshadow this woman’s real pain.

    As I think I implied before……we’d go insane if if we were aware of the chain of events that followed our every action and word.

    Austereo is going to have to get a detailed profile of this poor woman just to prove that any kind of embarrassing incident could have set her on the path to suicide……….they’re also going to have to support their DJ’s and ensure that their emotional well-being is cared for too.

    When we started out on our Breakfast Radio journey all those years ago we were told to “Keep it edgy guys”……..and we did, but we had our own private motto………”you can (and probably will) offend some people – but try not to hurt them”.
    If this incident means a curtailing of prank calls – so be it.
    There are other ways of cheering up an audience and keeping them interested.
    I hope these two young DJ’s aren’t “thrown under the bus” just to save the hospital, the radio landscape and a big pile of money.

    This woman and these DJ’s have become unwitting casualties of a far greater ethical issue that has never been properly addressed.

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    • Guest

      Her own language issues? This was an anglo indian lady, she probably spoke and understood better english than you and I. I am surprised with the assumptions in your story that you portray as fact. Can I borrow your crystal ball?

      Suppose I decide to hack something, and I don’t expect to get in but I do. Is that defensible?

      Are you serious, get a detailed profile of a this lady? DJs are casualties, I doubt it.

      Look, I know you mean well, but the hair on the back of my neck stood up with some of the content in your response. First, do no harm is the motto of medical staff, it should be everybody’s motto.

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    • Rebecca

      There definitely are greater ethical issues involved here, eg recording people without their consent, bothering hospital staff with prank calls (regardless of whether they were actually put through or not), invasion of privacy. I must admit I actually pretty much stopped listening to the radio, esp, morning radio because of this type of brainless natter by the DJs, I’m lucky if I hear 2 songs on my 45 minute drive to work. I guess I just don’t appreciate ‘edgyness’. When did radio (non talk back) become more about DJs, pranks and opinions than the music?

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    • Rebecca

      The radio station should get a detailed profile of her??? Maybe the radio station should learn from their mistake and STOP invading people’s privacy.

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    • MJ

      “Apparently this nurse also took a great deal of pride in her appearance to the point of often being mistaken for a doctor”
      … huh? Because doctors are well groomed and nurses are not? That comment makes no sense at all…

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  18. Guest

    Bec thank you so much for writing this article, as a young woman with anxiety disorder who judges herself very harshly for mistakes, you have given me strength and reminded me that all is not lost, ever! You are a great writer and a lovely person x

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  19. Anonymous

    Great article and unbelievably true. There’s no escaping that the older we get the higher the probability that something tragic and seeming unbearable will happen to us, and hopefully we will get through it.

    One thing I think we should also consider. As a society we seem to arrogantly believe that we have a ‘right’ to have access to everyone’s personal life, to know what they are doing every moment of the day. Certainly tools like Facebook, Twitter etc compound this problem, and many people are happy to share their lives relentlessly on these mediums.

    However in light of the current situation in London, I cannot help but think that as a society if we upheld and valued a person’s right to privacy more than we currently do, then surely this type of prank would be considered unacceptable. The radio announcers would think it was unacceptable, radio management would recognise that such a prank had gone too far, and workers such as the nurse involved, could be free to go about their jobs knowing that as a society we would not stoop to such a low.

    Frankly it disturbs me that nobody involved at any point thought that the unauthorised access of somebody’s medical information, WHILE THEY WERE STILL IN HOSPITAL BEING TREATED, was inappropriate.

    If the media wants to maintain it’s right to ‘freedom of press’, avoiding regulation being imposed on them, then they surely need to show better judgement than this, just as we consumers of the media need to signal when enough is enough. if ever there was a case for that, then surely it has to be now?

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  20. Bella

    I love you Bec, and I loved this column. What a positive, thoughtful spin to put on this whole tragic situation. Thank you :) x

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    • Kaz

      My thoughts exactly x

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  21. Anthea W

    I really agreed with the article. If I might put in a plug, I recently learned that Brisbane is the only city in the world other than Stockholm to have an Institute for Suicide Research and Prevention, (located at Griffith University, Mt Gravatt). A Life Promotion Clinic is also run there – an outpatient facility in treating to people with a history of suicidal behaviour or who a considered at particular risk. This is a first in Australia. People should ask for a referral from their GP or their psychiatrist if they feel this clinic could help them.

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  22. Linda

    This is absolutely brilliant. Thank you for putting into words, so incredibly well, what I have been mulling over.

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  23. yolanda

    I am afraid I disagree. Ausstereo have a truly dreadful history. From the notorious lie detector test to manipulating refugees into begging to be able to see long lost relatives, to employing ex footballers with histories of being involved in “gang bang” incidents, it was only a matter of time before something like this happened. The emphasis should not be on the resilience of the victim but on the fact that stunts like this involve real people who may be deeply troubled.
    It should be added that most of these stations have an audience of young people. On one hand we are supposed to be discouraging bullying, on the other this kind of thing endorses it.

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  24. dolphinwave

    I am reading this with great concern that everyone can survive and will be ok, I don’t agree with this, not everyone has a loving family and friends to support and the loss of a loved one in a tragic circumstance and the emptiness and loss of security it can bring,

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    • Lv

      But what would your alternative be? Instead of being hopeful and resilient do you suggest people stay weak and crumble up without anyone telling them that give time and space, things will settle and one day be ok? I thought this article was pretty reasonable, it does send a good message. I’d rather take this message any day.

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      • Edify

        How about an alternative where we treat people with compassion and empathy instead. You will never know all that a person is experiencing in their life so treat them with kindness. Live as a community instead of as individuals concerned over your own self gain.

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  25. Phil Roberts

    The lesson to learn from this tragic event is that all actions have consequences. Everyone should stop and think about possible consequences before indulging their egos with “Oh aren’t I clever?” pranks. In this case it was not at all “clever”!

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  26. Forty Cents

    Bec I absolutely agree we all need resilience to survive the rollercoaster of life and your message of trying to find optimism is terrific.

    But I also think it’s timely to have a broader societal debate about acceptable standards for the mass media. Not blame, just discussion to ensure this never ever happens again.

    When I heard about Jacintha I got the same horrible, churny feeling in my stomach that I get whenever Australian Idol (and its ilk) show footage of auditions featuring people who clearly can’t sing. Yet they truly believe they can and their deluded auditions and the acerbic response of the judges are shown ‘for a laugh’.

    I still recall quite vividly, the heart-broken face of a young girl who sang “Am I not pretty enough?” only to be told “No. No, you’re not”. She was 15 years old on national TV. Shocking. I think of her often.

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    • becsparrow

      I agree. I suspect the media’s over-the-top response to the prank would have made matters much worse. Calling a silly prank call (which at the time, cause no harm – luckily) a “mammoth embarrassment” was over the top. And would certainly have compounded the humiliation felt.

      There are many lessons to learn in this whole tragic event.

      Thanks for your comment.

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    • Fi

      ^ That, forty-cents.

      While it’s nice to be able to simplify things by saying ‘life is great, chin up’, I think this issue is more complicated. We need more kindness in the world, and maybe take on board that making a joke around someone else’s mistakes or imperfections, or making someone else the joke is not funny.

      The new issue we face in the last few years, particularly, is that one person’s mistake is now, literally, there for the whole world to see very quickly. A globalised ‘ha-ha, look at the mistake you made’ would be devastating. I know if someone has a go at me on a forum like this, it can wreck my mood. If this nurse was predisposed to mental illness, then I’m not surprised by this sad outcome.

      I see what you’re getting at Bec. I think it’s important to tell our kids to not let others dictate their worthiness, but it’s equally important to drum home the fact that making others the butt of jokes isn’t clever or witty.

      The truth is, I do feel for the ra^ That.

      While it’s nice to be able to simplify things by saying ‘life is great, chin up’, I think this issue is more complicated. We need more kindness in the world, and maybe take on board that making a joke around someone else’s mistakes or imperfections, or making someone else the joke is not funny.

      The new issue we face in the last few years, particularly, is that one person’s mistake is now, literally, there for the whole world to see very quickly. A globalised ‘ha-ha, look at the mistake you made’ would be devastating. I know if someone has a go at me on a forum like this, it can wreck my mood. If this nurse was predisposed to mental illness, then I’m not surprised by this sad outcome.

      I see what you’re getting at Bec. I think it’s important to tell our kids to not let others dictate their worth, but it’s equally important to drum home the fact that making others the butt of jokes isn’t always clever or witty.

      The truth is, I do feel for the radio hosts too. Of course they wouldn’t want this outcome: having someone’s life on your hands would be devastating. A steep lesson in learning where to draw the line. They’d have had the pressure of having to come up with new, edgy material. That can make it hard to know where the line is or could be.

      But at the end of the day, we shouldn’t necessarily have to harden up. Humans need to think about consequences of actions.

      What a devastating situation. My heart bleeds for how that nurse felt before her death, and for her family now.

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  27. Tracey Groombridge

    THANK GOODNESS FOR SOME REASON AFTER THE SADNESS OF THIS SUICIDE. MY HEART GOES OUT TO HER FAMILY. BLAMING IS A NATURAL RESPONSE BUT IT SERVES NO REAL PURPOSE BUT TO MAKE THINGS WORSE.

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  28. Daughter

    My mother always says, “this too shall pass.”

    I try to remember this not just in bad times, but also in good times and when things seem to be going my way. It makes me appreciate what I’ve got and that life is ever changing.

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  29. Alex

    It’s terribly sad for everyone involved, including the DJs. I tend to agree that it wasn’t reasonably foreseeable, but I also wonder how it must feel to be publicly humiliated on a world scale, and to feel that your action had led to the release of personal information about a royal. I think Bec is right that media attention would quickly move on to something else, but if you were a very conscientious and sensitive person, and not used to the limelight, it could hit you pretty hard. Maybe the scale of the media attention played into it. I think it’s very hard on these young DJs too. They must be absolutely devastated and there’s no way they could have predicted it. I hope they’re getting lots of support and tlc.

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  30. Jimmy's Girl

    I don’t think this article could have been written in any more of a supportive, proactive and caring manner. It is positive and uplifting and life-affirming – and done with sensitivity. No victim blaming, on my reading of it in any case. May I suggest you try to re-read it from a positive viewpoint, and I really think you might get a different message out of it.

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    • Jimmy's Girl

      Just to note, this comment was in response to another writer with negative comments about it, which now appears to have been deleted.

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  31. hellopetal

    Wonderful article, Bec. This too shall pass is one mantra I like to try to remember if I’m feeling crappy & I don’t want to spiral down. Resilience is definitely learnt & not taught. Each time I come back from a tough period in my life I am amazed that I am more resilient than I thought but it does take effort & it does take support from friends, family & sometimes professional help too. You just have to remember to keep communicating & reaching out. Without the tougher times we wouldn’t appreciate the lighter times. There is still so much beauty in the world.

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  32. Rae

    “Why should those who are more easily upset or are more sensitive have to change their heart and very nature because a thoughtless radio station decided to do something so juvenille and in such bad taste.”

    The article isn’t asking them to change their nature. The article is saying we need to build resilience. This is very different. It is unrealistic of people who are more sensitive to assume that everyone in this world is going to be monitoring what they’re saying to people in case they might upset someone, just as its unrealistic of us to expect someone to change their nature. Yes, it’s common courtesy to be aware of the remarks you’re making, however we are not mind readers and cannot predict every possible reaction. This is where resilience comes in. It’s the ability to adapt – surely this is an ability that all of us need on order to survive in this world?

    It is also counter productive for you to use the term ‘toughen up’ when we’re talking about resilience, because I think it demeans what Bec is trying to say. It’s not ‘toughening up’ – its learning to adapt.

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  33. Mally's Girl

    I am Jacintha’s age, and life has been a series of kinda bad storms in the last few years. As a result, I am basically in a hiding/holding pattern. I am not suicidal, but most days I think I have outlived my usefulness. I have lost my resilience, which was pretty formidable once.
    I’m pretty aware that it would only take some little thing to turn my pain into something insurmountable. I feel Jacintha’s pain swirling somewhere near mine, which is why I think I responded so strongly to hearing she had suicided.
    We need to be kinder. Those things don’t go live to air, there’s always a delay. Who didn’t think, at the moment that call went through, “someone’s just lost their job”? That is the moment at which the radio show’s producers should have said “this is the luckiest day ever … but we can’t use it” … cus you cannot know when you look at someone whether they are all out of resilience and might not survive your casual use of them. They for sure knew someone had made a pretty big mistake, the kind one gets fired for. That’s where you stop.
    I like your post, Bec, and I understand on a very profound level what you are trying to say. Thank you

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    • Veronica

      If only the thought “someone might loose their job” stopped the prank going to air, unfortunately no one cared at that monment that a job might be lost or something far worse would happen. I work on a switchboard and I have been pranked all in good fun Ha Ha Ha. I need to add that switchboard work is challenging not every company uses the latest equipment! You receive many calls Overseas calls can be most difficult you often have a barely audible line and usually a distracting feedback echo. So when you prank us you are shooting fish in a barrel we are not expecting a joke we are just doing our job. Jacintha “Rest In Pease” was not trained in taking these calls she was a nurse caring for people what a great loss.

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    • ozlicious

      This is such a great post and a great point you have made. You’re absolutely right, we DON’T know just by looking at someone when they’re all out of resilience. It’s a good reminder to try and be as kind as you can to most people. None of us are saints obviously, and we all have our bad points (mine is bitching about people just to be funny. It’s funny to some at the time, and then I feel bad.) but it wouldn’t hurt just to be a little bit kinder and meet people where they are, which may actually be in a very bad place.

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  34. Chris

    Some really great points and yes resilience is something we all need to be building in our children and I very much hope I will be laying a foundation for my children to weather the storms of life. However Bec, I think you need to remember that this woman was NOT a public figure and as humiliating as your own public embarrassments must have felt you have chosen to be a public figure,you were being interviewed on radio with your consent, this woman did not give her consent, she was going about her work as a private citizen and found herself humiliated on a world scale, I hazard that very few people have ever truly had this experience. Was this cause to take her life?of course not. But she should not have had to have stores of resilience to protect herself against a profit making business seeking to humiliate her while she was doing her job as a private citizen and then have the global media run the story. 2 Day FM set this chain of events in motion through a puerile action that has left a woman dead. Resilience yes we all need it in spades but lets not lose sight of the fact that public ally humiliating people can have horribly damaging outcomes.

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    • Georgia

      While i actually clicked “like” on your comment Chris and agree with many of your points, there is one thing that stands out for me – that being the “public figure” comment.

      I would like to ask, that while Bec is “a public figure” how does that make the humiliation that she has felt, during her life’s journey, any less important than what Jacintha felt? How does being a public figure make you feel less? How do we know how much resilience each person has? Is it not different for each person?

      The general feeling, from the article itself and from others responses is that more resilience is needed. How do we go about teaching this to our children and ourselves, while at the same time honouring our feelings? We need to experience pain, sadness, embarrassment, guilt, shame and hurt to build resilience. I feel some people are naturally more resilient than others just as some people are naturally more gifted than others in other aspects of life. I’m sure it – resilience – is something that can be taught but generally speaking it comes with life experience. Does it not? (Chris this is not aimed at you personally, i’m just taking the liberty of using the comment box at this time)

      We all have feelings that we are responsible for, no one else. Yes others can say and or do things to humiliate and hurt us but ultimately it all rests with us. We can be hurt, embarrassed, ashamed and sadden by things people have done and or said toward us and it is good to acknowledge these feelings but to blame it on others is not fair. Perhaps this is how we go about teaching resilience – that each one of us are ultimately responsible for all that we do, say, think and feel towards ourselves.

      I purposely left off “others” as indeed we all need to be more mindful of our actions and words upon others but not to the extent that we are living in a state of paralysis by analysis. There is no way we can second, third or fourth guess the flow on effect of our actions.

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  35. Steven

    I think people are really missing the “elephant in the room” here. It is the British media who need to take their fair share of responsibilty for this. They are the ones who since the Prank call have taken a holier than thou approach and whipped it up to look like some major incident when in reality it was a radio station playing a prank call that really didnt endanger anyone or effect any major secuirty breach etc. If the British media hadn’t made it seem such a huge deal then maybe, just maybe this poor lady may not have felt the intense humiliation that she obviously felt.

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    • Cold

      You’re okay with a sick woman having her personal medical details broadcast, then? That’s a major breach right there, whether the patient is Royal or not.

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  36. essessesse

    I was disappointed to read Peter Fitzsimon’s piece in the Herald today. Apparently, prank calls are okay and if you really want to know who’s to blame for this, look at the English culture of fawning over the Royals. Excellent insight, NOT.

    On the case of Jacintha, I think it’s worth remembering that we don’t know what happened. It may well have been an accidental overdose, particularly if she was feeling stressed & unable to sleep.

    All things pass, however it doesn’t feel that way when you’re in the eye of the storm. Attempting suicide is not the action of an emotionally well person. They’re right there in the middle of something and they can’t get out. If only she’d called someone. If only she’d left her room and knocked on someone elses door for a chat. I don’t know. I like to think that the hospital was supporting her and that her colleagues were doing the same but when you’re left alone that’s when the thoughts fill your head.

    I hope if any good comes out of this it’s that we all look out for each other and tread a little more cautiously. You never know what someone else is going through.

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    • Jimmy's Girl

      I read the Fitzsimon interview this morning and almost cheered. I thought, ‘Finally, someone is talking some proper sense about this issue.’ In fact, he rose in my estimations so highly that I now grant him my ongoing approval to wear the red bandanna, which previously I had had vague misgivings about.

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      • essessesse

        It didn’t make me cheer. It was more of his usual ‘Bloody Poms, let’s stick it to ‘em’ spiel.

        Says Fitzsimons of the DJs –
        “What, precisely, are they guilty of?
        Making a prank call? Which DJ in the history of the world hasn’t made prank calls? It is part of the genre, a practice beloved through the generations and around the world, including all over Britain.

        While most of the rest of the media was outdoing itself with gushing about the impending royal birth, this radio station was simply, to use the colloquial expression, ”taking the piss”. That is part of the defining characteristics of successful radio DJs, and it certainly defines huge swathes of the Australian population when it comes to how to deal with English aristocracy. It has been ever thus.”

        Oh, well that’s alright, then, Peter. By reducing the whole thing to a them and us mentality you’ve sussed it.

        I would have preferred if had he dug a little deeper rather than go to his default Aussie larrikin position.

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  37. Michelle

    Something that I have learnt in recent years (after decades of being sensitive) is that other people do not look after us! At the end of the day it is about your own resilience and ability to learn lessons and carry on that define you. Trying to change other people is impossible, you can only change yourself!

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  38. Michelle

    Very well written article.
    As sad as the situation is, it has highlighted the fact that there are lines to cross when facilitating these pranks.
    Calling a public service with the intent to gain private information on someone that is none of your business is crossing the line.
    Not only are you putting that persons private information at risk of being made public, you have also directly put the person who took the call/passed the information on etc at high risk of several outcomes, and in this case a very sad outcome of a husband and children having to say goodbye to their wife/mother.

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  39. Jo

    Thanks Bec. It is a really important skill to be teaching our kids – how to deal with the most catastrophic events in our lives. Resilience really is a key thing when dealing with mental illness or a one-off catastrophe.

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  40. arokh

    Good article Bec. I’ve been suicidal and generally speaking (and I do mean generally only as individual’s circumstances differ) suicide can follow a long process of various crisis. It’s a sad state of affairs, but as stupid and childish as the prank was (in typical 2Day FM fashion), it may not have been the sole cause of this tragedy but the straw that broke the camel’s back. We don’t know, and never will know, what was going on with Ms Saldanha that lead to her suicide, but I feel we could say it is probably just one issue in a myriad of others.

    Please remember my Mamamia friends that a person who is suicidal may not be a position to seek help, so please look after your friends and family and if you feel they are losing their grip on life please please help them, even if it means making them a cuppa and sitting with them ready to listen.

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    • Liz

      Power to you friend and well said, its the little bits of loving friendship that we give to others which help give life meaning and purpose & help to ward off those straws that break backs.

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  41. Jimmy's Girl

    So well said, Bec. And worth re-reading and pondering upon. A while ago, I lost a friend to suicide due to her employer discovering she had committed fraud. She left behind a devastated family and children. Her crime was defrauding a company the value of a cheap second hand car. Nothing more. But the apparent humiliation was enough for her to do what she did. A total waste. I don’t believe she was mentally ill. So your message rings very true to me. Had someone been able to ‘catch’ her and counsel her on the bigger picture, she might still be here today, dues paid, looking back ruefully, but with a full life left to live.

    And your message also reflects back on the topic of the prank call event: was my friend’s employer responsible for her suicide, in taking action over her fraud? Of course not – no one could have predicted her actions. So let’s not be so hasty blame the two DJs for another of life’s unpredictable twists.

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  42. Liz

    I have been an avid follower of Mamamia for a long time but this is the first time I’ve felt strongly enough to comment. I loved reading this article. I took screenshots of certain paragraphs and intend on spreading your message of resilience to not only my own children but also to the children I teach. Well done Bec… Well done you.

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  43. Trine

    A terrific article, Bec. I tried to write more, but it didn’t come out very well. The journalists aren’t to blame. No one is. It’s immensely tragic and sad. But I’m grateful for your perspective. I almost didn’t read this, so frustrated and helpless do I feel at all the blame being thrown around. None of it helps or fixes. So just thank you.

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  44. Kate O

    This is a wonderful article Bec. My mother always used to say to me “this too shall pass” I remember many times when she wiped the tears off my face and held me close. Many dark times I didn’t beleive her and of all the sad or difficult times I have gone through (of which i’m sure there will be many more) I know that if I didn’t make it through those times I would never believe that my pain would pass and that rainbows only come after the rain.

    The thing that always gets me about suicide is you can’t take it back, the pain and grief suicide has caused me personally has irrevocably changed my life but the excruciating and incapacitating pain I felt in the wake of that suicide has passed- just like my mother said it would. Its still there but the searing heat of it has passed.

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  45. Melanie

    I think also we do not know what its like to feel the need to protect a royal family. As Australian’s we love the royals but do we have the loyalty as the UK do towards them? Perhaps she felt she portrayed their secruity. Or perhaps the nurse looked at the point of view, that she endangered the baby and mother from possible security breach. We don’t know. But I don’t think we should say she was mentally ill. I think she may have just been deverstated and felt unable to forgive herself for the accidental trust she gave to the radio station. It is a sad story. I am not sure if humilation or embarrassment was the cause I would say it was more the shock and fear of letting an unknown source come so close to speaking with the royals. And the possible danger it could have impacted on them from the follow through- ie. more press at their doors etc.

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  46. JC86

    So well said Bec. It’s so easy to forget in those tough times that there will be good times to come; tomorrow is a brand new day and one day, maybe not tomorrow but maybe in months time, the sadness/hurt/upset/humiliation will feel a little bit less.

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  47. Finally some sense

    Beautifully said – I wish more ppl read this article. It hits the heart of this issue so perfectly. I will be telling this message to my daughter so that she becomes more resilient. It’s hard to see the bigger picture when something goes wrong – but there’s always a silver lining waiting….

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  48. Laura

    Great article. I know at the time things can seem overwhelming, like you will never get over them. But the world moves on, so you almost always do…
    I wonder if anyone sat Jacintha down and said, “hey a mistake was made, but things are gonna be okay” ?

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    • Melanie

      I believe the hospital was helping her work through it. So she did reach out.

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  49. meg

    Great article. It worries me that the radio hosts are going to feel very very low and not feel they can get out of the hole they are in. I am shocked to see the abuse at them, why is it ok for people to bully them and call them scum of the earth etc, but not ok for them to do a prank. It really really makes me wonder, why people are SO quick to jump on someone and kick them while they are down. Isn’t it just totally hypocritical? I think your article is very fair and everyone should think about what you have said in it, because you’re right, we all will/have felt humiliated. Im going to get my daughter to read it, as humiliation is her biggest fear… xx

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  50. a guest

    I would have thought that an article about why there is no need for radio stations to do these silly stunts in the first place would be more appropriate, an article asking listeners to tune out as a way of voicing our disapproval. Destroy the joint & all that.
    .
    You do not know Jacintha, you do not know the full circumstances, you do not know if she was emotionally fragile prior to that call, you know nothing of her circumstances BUT we do know that if that call had NOT be made Jacintha would not have been internationally embarrassed & perhaps her family would be spending xmas day with her.

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    • becsparrow

      Hi A Guest

      I have to respectfully disagree with you. Most psychologists will tell you that it is rare for ONE single event to trigger a suicide.

      And you’re exactly right — none of us know what Jacintha’s mental well-being and life were like this time last week. We cannot say that had this prank call not happened she would still be alive. We have no idea of her history.

      Are prank calls stupid? Yes. But take a step back …what if the customer service person you criticise or write a letter of complaint about takes their life? What if the employee you fire takes their life? What if you wrote a terse message on a website or to someone on Twitter and then they went and attempted to take their life? Are you to blame?

      We need to live our lives with more care towards other people’s feelings ABSOLUTELY but at the same time, we cannot always be held responsible for people’s reactions.

      We would be better served teaching emotional resilience in schools. Because reilience is not something you’re born with – it’s something you learn.

      I agree that the prank was thoughtless and stupid but there is no way anyone could have predicted this outcome.

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      • a guest

        I understand that one event of mammoth proportions is enought to tip someone over the edge. This was of mammoth proportions.

        The examples you give are real life situations, people do get fired, letters of complaint are written. This situation can hardly be compared to those scenarios.

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        • arokh

          a guest I would suggest that you do some reading to talk to some people about suicide. What Bec says in her reply to yourself is absolutely true. YOU cannot judge what is a mammoth event or crisis to someone. I’ll share an experience of my own that occurred about 6.5 years ago. I was working in a childcare centre and I enjoyed my work. One day the director pulls me up and tells me that a parent has complained about a male working at the centre (I hadn’t done anything that would suggest I had done anything wrong I’m always ultra vigilant when around children) and that they would have to let me go so as not to lose the fees from the parent (the centre has sense folded). I went home to look for tablets to kill myself.

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          • :)

            I’m glad you’re still here.

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            • arokh

              Thank you :) With a lot of help from a good psychologist I’m now in a position to go back to uni and study social work. I’d also like to add that my current workplace (non government child protection agency) is using a resilience model when working with abused children.

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          • becsparrow

            Arokh

            Thank you so much for contributing to today’s conversation. Your personal insights are helping all of us and are shedding light on a deeply important topic.

            I hope life is looking brighter for you now.

            x

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        • a guest

          Sorry Bec I never finished what I wanted to say.
          A phone call was made impersonating someone, that call was recorded without permission, it was broadcasted, not just once, this site even linked to it. There are so many legal & moral issues in just that.

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      • Shaezy

        WIth all due respect Bec, while the numbers for suicides without mental illness are low, they are not rare. Various cites globally (ABS, NIMH, PsychiatryOnline amongst others) cites up to 10% of suicides without mental illness, the BBC Health article by Gill Jenkins cites 1 in 5 youth suicides triggered by one single event, and in China, suicide without mental illness contribute to over 40% of their suicide statistics.

        I absolutely appreciate the sentiment of your article – largely we do, as individuals and a community, need to remember that *most* things will pass. We do need to teach our children resilience and that we all face periods of our lives that seem to be the end of the world. But there are so many new factors to throw into the mix now with social networking and global media – the Butterfly Effect is a daily occurrence. What was once your classmates making fun of you for something that happened one day, but was old news two days later can so easily become a maelstrom of humiliation the very second it’s posted online.

        Perhaps rather than only teaching our children resilience, we need to focus on teaching them that all of their actions have consequences, and you never know the other person’s story. There is a place for jokes and laughter in this world, and hopefully most people can see and enjoy that. But there is also a place to be respectful, kind and aware. THAT onus should not have to be placed on the victim. We are all responsible for our own actions and subsequent consequences.

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        • Sad

          Shaezy, A thousand times YES! The message in all of this should be

          There are consequences!

          All things don’t pass. They didn’t pass for Jacintha. If she hadn’t taken her life, she may have suffered anyway, with stress, job insecurity, lack of confidence, depression ..any number of things. Just because she died shouldn’t give those responsible a “get out of jail free” card.

          What I want to see from all this is that there will be major changes to the practice of prank calls. No-one will broadcast anything without the participants full knowledge and consent. Nothing less is acceptable.

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        • Joy

          Australia seems to lead the world in this prank mentality, anything (no matter how dangerous, stupid, invasive of anothers rights and feelings) for a laugh… The pranks to my mind are getting so much worse… I first looked at Jacintas name and realised she was probably of Indian descent, which means she had an entirely different approach to responsibility and what is honourable than Aussies do… To be dishonoured on a such global scale would have been more than enough for her to take her life so as not to dishonour her family and workmates and employers … Pranks like this are getting worse and no consideration is given to the recipient or the outcome and effects on their lives … She may never have lived this down in her own culture …

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          • ZR

            Agree.
            How can we teach people what REPECT is ? Pranks are not “silly” , they are disrespectful. There are very serious moral issues I / we could endlessly talk about…Society should wake up !

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            • ZR

              *RESPECT

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    • Anonymous

      I agree A Guest. This article has a lovely message for what we can teach our children. But I think it’s too simplistic for somebody already suffereing with serious depression or an acute anxiety disorder. It’s a bit more complex for somebody already in the throes of a mental health crisis to be told ‘nothing ruins your life forever’. If it was as simple as that, we wouldn’t have such a high rate of suicide. You NEVER know when you’re going to talk to someone who is incredibly mentally fragile, so I think the message should be to more careful of what you say and do. Sure everybody’s played a practical joke on a friend, been dumped, fired or otherwise humiliated but on the front page of the paper around the world??? It’s a bit different. Some random woman working in the UK is not there for my entertainment. I don’t need mindless practical jokes where other people are humiliated to so that I can have a laugh. I really have to wonder about people who actually tune into that kind of crap.

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