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It's okay. A peace agreement could be imminent in the Thermomix War.

 

 

 

 

 

It’s the kitchen-sink drama that just won’t end.

Mamamia has previously reported on the “Thermomix War” that yes, is still raging in the suburbs of Australia.

It started when thousands of people drank the kool aid shelled out $2000 for the very fabulous, can-do-everything, chopper-slicer-mixer-cooker Thermomix… without being told a newer, swankier model was just about to enter the market.

Yesterday, the Thermomix was awarded a CHOICE Shonky Award for “shredding the public’s trust”. CHOICE said the brand’s lack of transparency had made them a poor choice for consumers. They also confirmed Thermomix had beat the current record for public nominations for the Shonky Awards.

Now CHOICE has launched a campaign demanding fair treatment for the hundreds of Australians who feel “ripped off and lied to” .

“The Thermomix brand was awarded a Choice Shonky Award for “shredding the public’s trust””

“We think it is fair that customers who bought the old model mixer be given their choice of compensation and the company should be serving up a lot more than a recipe for lemonade,” says CHOICE spokesperson Tom Godfrey.

CHOICE is calling for consumers who purchased a Thermomix in the three months before the launch of the latest TM5 model to be given a choice of:

• A full refund;
• A $250 discount; or
• An upgrade to the TM5 for $50.

“So far the company has only offered a discount or upgrade to some customers who have chased them directly. Even then customers report the company has only offered a resolution to people who purchased the old model Thermomix a few weeks before the new model was released,” Mr Godfrey says.

“So far the company has only offered a discount or upgrade to some customers who have chased them directly.”

“This isn’t good enough, especially when you consider this product isn’t even available on shelves. To purchase a Thermomix you need to arrange a demonstration, order a product from a consultant and then wait for it to ship – this process can take a number of weeks.”

Are you feeling the outrage?

If so, you can sign the petition here, to use the incredible power of the Thermomix for good, not evil.

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