What I’m about to confess happened when I was starting out as a cub reporter. Even now, nearly eight years later, it’s hard to write about what I did, what I said. I should probably just pretend it never happened. But maybe it’ll serve as a cautionary tale to other cub journos.
I’ve sworn on television before. I dropped the F-bomb. Three times. In one sentence. On live television. Breakfast television. With children watching.
A proud career moment this definitely was not.
I didn’t even realise I was on air at the time. I was covering a flash flood that had hit the Gold Coast, and had just finished a live cross to the Today show. I’d just turned 23, was new to the show and live tv, and this had been a difficult cross. My earpiece had terrible feedback and I could hear myself on three second delay. Very off putting. I’d also been awake for 24 hours. I was tired and cranky.
After struggling through four and a half excruciating minutes of live tv, the sound director told me over a crackling earpiece that I was ‘clear’.
But my real misery was yet to come.
I wandered over to our tech, who was operating the link truck. We’d known each other for years and had a good, very blokey, rapport. He smiled grimly, as I started whining, exasperated…
‘Oh mate, we’ve gotta sort this f*@king earpiece out. I can’t f*@king hear myself f*@king think’.
He nodded sympathetically. He’d dropped a few choice swear words himself before the live cross. It’d been a stressful morning for everyone.
My phone suddenly rang. It was my Chief of Staff. ‘You’re in big trouble, young lady.’. Was I ever. Every word I said had gone to air.
I was mortified.
Viewers took to the Internet to unleash their viciousness. ‘That foul-mouth should publicly apologise for her expletive-ridden rant! What a waste of oxygen! Sack her!’
Talkback radio raged with indignant callers, calling for me to be sacked too. ‘Who does this girl think she is?? Does she know how many people would kill for her job??’
Um yeah, actually. I did. This was my dream job. A national reporting role on the Today show! I’d slogged it out at regional tv stations for years, working double shifts, public holidays and, in some cases, without pay. This was my big tv break. And I blew it. Big time. With a capital F.
I got an official warning from my boss. And a well-deserved dressing down from the show’s hosts. I’d embarrassed myself, my colleagues and a show I loved working for. I was sure my tv journalism career was over even before it really started. My credibility was suddenly a four-letter word.
Thankfully, my career did survive my very public, potty-mouthed faux pas. And I learned a few very important lessons along the way.
Firstly, if you’re going to be a Journo – especially in tv – you’ve gotta toughen up. When you make mistakes or embarrass yourself at work, there are usually a couple of hundred thousand people watching. And some of those people will have very strong, not-so-nice opinions of you. And keyboards. And high-speed Internet connection.
That said, unlike say brain surgeons, when reporters do make mistakes no-one dies. And you know what, we’re not robots. We’re human.
It is, however, important to develop your integrity by owning your mistakes. I wrote a long letter of apology to the show. It took many months of hard work to eventually win back the respect of my colleagues. I can almost laugh about it now… Almost.
Oh, and lastly, the most important thing I learned? Journalism students, write this down: Never, EVER swear with a microphone on.
Sarah Harris has been a journalist for more than a decade. She currently works as a reporter for the Nine Network and can be found on National Nine News. You can follow her on Twitter here.
What was the worst mistake you ever made at work?







Comments
80 Comments so far
Does anyone else think that the TV station and show had a ridiculously over the top reaction to Sarah’s gaffe? Never mind the TV critics with small minds, an Internet connection and too much time?
It’s not like Sarah was swearing AT someone, which would certainly be cause for apology. I think it could have been taken with a lot more humour, a few salty words is really not that big a deal!
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Sarah I think you are fabulous – natural relaxed and relatable
Exactly the attributes of the other key staff on the Today Show – Lisa, Karl, Georgie, Ben, Leila, Cam, Steve and Emma
Keep it up – I will keep watching you !
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Death knocking is a difficult task for journalists, and your post Sarah gives great insight into what goes on in a journalist’s heart and mind when they have to do this part of the job.
We used this post to help delve into what death-knocking is and how it affects not only the grieving, but the reporters and photographers in one of our recent blog posts.
Take a look at our student-run campaign Your Right To Grieve where we look to make a change so that people’s private grief isn’t exploited for a story. Check our site out!
http://www.yourrighttogrieve.wordpress.com
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Ha – I always wondered about what it ws that you dropped on live tv, and the context behind it.
At least – unlike K Rudd – no one has saved it up and uploaded a you tube clip of the f bomb tirade!!!
My mistakes have only ever involved money – no one died there either…
Hope you are well!
Rob
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Yes Sarah, I remember this F-bomb incident as I was the link truck tech there that morning. I agree we were all working under enormous pressure, having relocated from a previous flood position with minutes to spare for the live cross.I still to this day wish there was something I could have done to stop this going to air.
The issue with your earpiece audio was beyond our control, and I just had to standby and “share your pain”. I didn’t even know your rant had gone to air until a comment was made soon afterwards.
I have mentioned this incident over the years to many young TV reporters, as an example of what not to do while near a live link truck. I’ve always left your name out of the story, and must say I respect you for being able to fess up to the mistake.
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When I was a travel agent I booked a guy’s connecting flight a month after the first flight. That’s a long time in transit in Brisbane. He called me from the airport. I booked the next available flight obviously. that one came out of my pocket.
I once accepted a stolen cheque.
I have also made many errors over the phone during my 8 years working in call centres and been ripped new ones by customers so many times.
Worst one? I was in charge of the unaccompanied minors at an airport. I lost a child! turned out he had just run straight to his mum when he got off the plane. I had 10 kids to look after. I had to drive two hours to check that he was in the right place and get his mum to sign the form. Glad it ended happy. could have been really really bad.
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As a 14yo working in a supermarket, I once did a price check (over the store loudspeaker) for KY Jelly … I had no idea what it was for, assumed it was something for teeth or sore muscles! 18 years later if I could apologise to that lady customer I would, but gee I was pretty clueless then
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And beware of having a gripe about your company, the boss, or your workmates in the ladies toilets – especially if the blokes toilet is right next door. Female staff were overheard bemoaning the latest company changes to the firm, coming from the Managing Partner’s office. Imagine everyone’s surprise when he addressed the issue at the next staff meeting. He had been on the other side of the wall listening to every word.
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When I was a financial reporter, I once had to listen in to the entire six hours of the Telstra AGM for that year – over the phone, seeing as it took place in Melbourne and I was in Sydney. For anyone who has never experienced a Telstra AGM, it is attended in the main by retired people coming along to enjoy a day out and free biscuits, and people with grievances against Telstra (my phone line crackles) even though the meeting is repeatedly told that this isn’t the right forum for personal complaints.
So after six hours of this, it finally is over. I still have my headset on at my desk – and the Telstra chairman evidently thinks that just because he is no longer being broadcast in the auditorium that his mic is switched off. I hear the chairman say loud and clear to the CEO: “Most of these shareholders are CRAZY.”
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My own little rule whenever i am in public or on Fb or anything like that is if I wouldn’t want my grandma or my employer to see/hear it, it does not go to air. it works rather well, since I also stepped in it properly once!
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Oh god I have so many stories like this. I’m that person who talks really loudly, and then turns around to see the person I’m talking about standing RIGHT THERE. Seriously, it’s a sickness.
I think my worst moment was when I was working at a networking event. A really strong smell of cigarettes wafted past us and motormouth Frances says “YUCK can you smell SMOKE – its really STRONG.” (I’m not really as obnoxious as I sounded, sometimes I just say whatever comes into my head, like Homer in that episode of the Simpsons. But I digress.)
Anyway, a lady turns around and says quite snarkily (can you blame her?) “actually, it’s probably me.”
I apologised a zillion times and went bright red. The worst bit? She was the ex-president of the place I was working for and very influential. How to kill your career 101!
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Every one knows swearing relieves stress, people should lighten up.
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I accidentally changed the price of every single thing in the newsagency I worked at to $10.95. Every. Single. Thing.
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Ha i worked in Musical Theatre my whole life and if you are wearing a mic under your wig you have to keep your mouth shut! END OF STORY!!! otherwise it’s the sound departments fault. hee hee so many fab stories about people in toilets and more
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I use to work at Big W and the girls and i would do red light specials in the clothes departments. One of my workmates was talking on the mic and i was doing the marking down when i heard ‘customers we’re over here in our sex wear department (meant to say menswear)’… she immediately realised what she said and didn’t live it down for the duration of her employment. Still makes me laugh!
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You state in your article that the hosts gave you a dressing down, I hope one wasn’t Karl b/c after all the crap he has pulled on TV, I don’t think he is one to throw stones.
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Sarah, I would have laughed while cringing on your behalf. I can imagine the letters you and Channel 9 would have received! I found the incident hilarious to read about so I have trouble relating to people calling for you to lose your job. But then again, I love it when things happen unexpectedly or when tech issues happen on live TV – it makes me think of everyone involved as human! I rolled on the floor with laughter when Virginia Trioli was caught making crazy gestures about Barnaby Joyce, love it. (I don’t enjoy the embarrassing of other people, but just the fact that it’s live TV and little stuff ups remind me of that).
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If there is a microphone nearby, always behave as though it is switched on. Never say anything you wouldn’t want anyone on the receiving end to hear.
That’s one of the best lessons I learned when I did my media training. Its not just for news cameras either – apply it to speakerphones, Skype and video conferencing as well. I’ve seen so many people get caught saying things about people on the other end of a video conference long after the meeting has ended.
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And to twitter. My mum, who taught teenage girls for decades, said tweeting was like standing in the playground and shouting – in earshot of the principal.
Not sure if it made any of them think twice or not – so many kids think ‘it’ll never happen to me.’
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I spent more than 6 years working in television and saw many pretty bad stuff-ups – not quite as serious as yours – however, they ended with pretty sad consequences. Television hierarchy is not usually so forgiving. You are an extremely lucky young lady, Sarah Harris.
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Sarah, well done on getting through it. Everyone makes mistakes! A genuine mistake is much much different to deliberate arrogance or laziness. It could have happened to anyone!
I work in the magazine industry. Didn’t do this myself, but have heard of a magazine that was printed (many thousands of copies) with the name ‘Angus’ on the cover misspelled … Without the ‘g’.
And when I worked for a news service a news flash was sent out announcing that Natalie Imbruglia had won an ARIA for ‘Porn’.
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A number of years ago, I worked for the local government library as a trainee. I was typing up a transcript for the Local Historian, and had headphones on, but I also had to answer phones.. One day as I was typing the transcript up, I answered the phone, but forgot to take my headphones off… and I must’ve muttered “Oww f***”, and the person on the other end heard me. I however didn’t realise i’d said anything (or even been heard) until my boss (who looked as scary a Cruella Deville) came up to me and told me off for it!!
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well, i can say, if i had to deal with delay and feedback, i’d probably would have been worse. lol. echo on a mobile phone is really annoying enough, let alone when ya trying to work hard and do a good job so early in the career. an innocent mistake, that though is wrong, was blown far out of proportion. i mean, when you’re talking to a guy that is not even on the front of the camera and you were told you were, “clear”, i can’t blame you for relaxing, and i can guarantee i would have done the same lol. glad to see the career is still going strong too, and hopefully many more years to come… i have to say, can’t say i’ve done anything like that to be honest. not sure if many would beat it either lol
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When I was 21 and in my first PR job, I sent out a media release about a new Irish singer calling him “Ireland’s answer to Van Morrison”.
That’s when I discovered that Van Morrison is, um, Irish.
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LOL. Bec. You complete me.
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I once spilled two bright green spearmint milkshakes all over a baby when I was 15 years old working as a waitress.
Ooooops!
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I hear ya, sister.
My first day on McDonalds drive thru as a 15 year old, I spilled four large chocolate shakes on a very mean looking dude as I passed them out through the window.
I had toilet cleaning duties for weeks after that. Funny now though!
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Hahaha YEP – in a conference call, me and college plus external company guy on phone – hung up (apparently) I said ‘what a fckn wnker’ and yeah, hadn’t actually hung up properly !
my bad, but on the upside, we never heard from him again!
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I laughed- It is always funny in hindsight
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If I had heard you make that mistake Sarah, here’s what I would have done: chuckled – that’s it. No abusive complaints, no demanding you lose your job. I mean really, can’t people just put things into perspective?!
I’m glad to hear you got through it to the other side and have a successful career, good on you!!
x
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A timely article- I just deleted 800 files from 8 shared folders in Dropbox. In had to painstakingly put each file back where it belongs. Sigh. Not a good day.
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I was taught to assume that every microphone is live.
Never say anything around a mic that you don’t want the world to hear. Often it’s just the control room listening in but that can be bad enough.
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Right Alex, good policy for the internet too – assume everything you write is going straight to a prospective employer or your mother in law.
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I just fell for that… Facebook + job I hate = totally busted. I’d held off public rantings for a year, almost exactly, but one day I’d had enough and let rip to a friend on her facebook page. Unfortunately, my boss saw it – I don’t even know how – and my boss also happens to be my mother-in-law. Oops! In my defense, she practically forced me to work there in the first place, and I got sucked in even though I know the adage that you should never do business with friends or family. She was both, now almost neither! This was only just last week and our relationship is very much still recovering!
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Hi Sarah,
Just wanted to say I really like reading the pieces you write for MM
…I am a recently graduated journalism student, but working in PR, and I love to read about your experiences as a journalist. You’re only human and everyone makes mistakes.
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I had just relocated to London from Sydney working for large multinational IT company. I was working in the finance team and my job was to work through some of the under performing business units and try to get them back on track to their budget forecasts.
After weeks of trying to pin down one particular exec, I finally got him into a meeting with myself and my new financial assistant. Just as we kicked off the meeting an announcement was made over the loudspeaker system in the offices…. I had just started my spiel and was on a roll, so I just raised my voice and spoke over it…. rabbiting on about how he needed to manage costs blah blah blah blah…. I went on for about 5 minutes and the Exec sat there staring at me with quite a shocked expression on his face….. (At the time I interpreted this as him being impressed by my authority so it kind off encouraged me in my rantings…)
After I finished I looked at him, waiting for him to respond – he said “I just have to leave the room for a minute”, “OK” I replied. After he left I turned to my assistant and asked how he thought it went… he replied “well it was going quite well until you spoke through the entire 1 minute silence for Remembrance Day”.
I was MORTIFIED!!!
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I once applied to wind up the WRONG COMPANY.
Luckily, it was a very fixable mistake, and the story is very long and very boring, but I did have to swear an affidavit and have it filed and listed before a Judge whose Associate I went to uni with. I was so embarrassed.
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I can unfortunately go one better. I put a Writ on Title of the wrong guys house! seriously, same (unusual) name, same birthplace, same area (we figured investment property), and SAME BIRTHDATE.
The wrong guy rang me in a fit of hysterics that he was wronged etc, and he was mortified that I had to confirm his actual identity (via his drivers licence which showed a different signature than the one I had for the right guy) before I could apply to remove the writ.
Poor bloke, but seriously, was not a fun way to spend an afternoon…
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OH MY GOD. That is like a lawyer HORROR story! But also, easy to make a mistake like that even after you’d dotted your I’s and crossed your T’s with those similar details! I mean really, how were you to know with the same details!!
I knew someone once who applied to wind up their client instead of the debtor. How it got through the partner who signed it, I don’t know!
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All the dotted I’s and crossed T’s cant account for things like that. I would be mortified too!
He didnt realise at the time, but he was lucky. I hadnt gone ahead with the documentation to seize and sell the property yet. It was only when the wrong guy decided to sell his property (investment with tenants- i was at least a little bit right), literally a week after the Writ was placed on the title, that he found out and followed the paper trail back to me.
It could have been MUCH uglier but thankfully the nightmare stopped short.
Winding up your own client makes me laugh (in a twisted way) but unfortunately bad things happen. Almost as bad as reading about your skipped debtors being done for attempted murder and having to explain to your client they cant be served because they wont be out for a VERY long time…
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Some people have too much time on their hands!
Years ago I worked for a bank. My oldest son was still a baby and wasn’t sleeping through yet, my husband was deployed, we were living in Townsville and I hadn’t yet made any friends so work was the highlight of my day. The branch I worked in changed its opening hours from 8.30 to 9.00 for two days a week. I had a female customer come in and she went off about the time change. I told her about all the alternatives (atm, internet etc) and she still wasn’t happy. She continued to berate me and I was almost in tears. I looked away so she wouldn’t see and she said to me “you don’t even care do you?” to which I foolishly replied “no, not really.” Of course she then went home and complained to the branch manager, the north Qld manager and everyone else she could think of. I got into so much trouble, it went on and on. Every time the littlest thing happened this was brought up. They even cancelled my holidays when my husband came home on leave. About 6 weeks later I got a new job at another bank and resigned. They finished me up the day I resigned and paid me out for the notice period as I was going to a competitor. Best thing they ever did! I got a month off on full pay before I started my new job.
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This is a great reminder that people need to have a think about what might be going on in someone else’s lives before they start to judge them and go about ruining their lives. I feel for you, customers service is a difficult job and I’ve definitely ended up in tears thanks to the odd angry or rude customer. Now if I have a confrontation of some sort with someone (whether it be a staff member in a shop or an angry driver on the road) I try to stop and imagine what might be behind their terrible mood before I retaliate.
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What a great example of good things coming out of horrible situations
Also, if I need to vent about my experience with a company to customer service staff I ALWAYS preface it with – “Please don’t think I’m angry with you personally, but …”
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What the? This article confuses me. a) Surely if the sound director said you’re clear, and you walk off camera, it is his fault that he left the microphone on?
b) People actually care about that shit? Like, get outraged? Are they pretending they’ve never sworn before?
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Grammar thing, you’ve used five full stops in the heading of this article. An ellipses calls for no more than three.
I know it’s nitpicky, but it’s bothering me
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That’s funny, because I am picky about ellipses too! I actually changed it from 4 to 3 this morning but it didn’t take. I’m fixing it now.
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Nerdsssssss ;D hehe
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I giggled.
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Oh god I could so see that happening to me!!!! Hahaha! I guess its funny that we can laugh about it now but I do feel so sorry for you because that could happen to anyone. Imagine all the stuff we say under our breath or to our workmates!! Wrong place, wrong time but looks like you’ve recovered well!
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I’d just finished my degree and was in the process of job searching while working in a nationwide clothing chain. Standard store procedure to acknowlege every customer that came in within 60 seconds (its a shoplifting precaution).
I hated my job and was desperately trying to find work in my field. My boss was my friend and very supportive.
A customer walked in one morning and, following usual procedure I said “How are you today?” she replied with “Just browsing thanks”. I said “OK thats fine, but actually, I didn’t ask if you needed any help, I just asked you how you were today”.
My boss just looked at me and slowly shook her head saying “we need to get you a job”.
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Funny thing is, studies have shown that approaching a customer too soon loses sales
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That makes sense to me – I am usually put off if approached too soon, especially with an unnatural sounding/rehearsed greeting. Actually, if I am already feeling irritable, i think its made me walk out soon after!
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Yep, there’s nothing worse than being asked ‘Can I help you?’ the moment you walk into a shop. I always want to say ‘If you give me a chance to see what you sell, I’ll tell you whether you can help me or not!’ but instead, they usually just lose my business.
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Here in India the sales staff shadow you the entire time you are in the store. It drives me nuts and loses them so many sales.
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I was walking past one of those baby photo stall places they have in the middle of shopping centres with my then 6 week old son. The woman at the stall asked “How are you, today?” and, not wanting to get drawn into an unwanted conversation I simply said “I’m not interested, thank you”. She then replied in a similar way to you, very indignantly. I think I replied by reaffirming that I simply wasn’t interested – her final reply was to criticise the way I was holding my son! She certainly had no desire to know how passers-by were feeling that day – she was trying to draw them in so she could suggest they spend a fortune on crap photos!
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Brings back memories of my high school concert.
Lovely Julie and I were about to step on stage to warble a romantic duet when she began to tug at her top that was slipping. With live microphone in hand she uttered the immortal words, “If this fucking top falls down when the curtain goes up, I’m gonna die”.
Needless to say, as the curtain rose we couldn’t help notice the shocked looks on the faces of the principal, the senior mistress, the federal and state members. After we’d finished our number we were told about the blooper.
Poor Julie nearly did die !
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A similar thing happened to one of the leads in my high school musical, only during rehearsal though. The director called things to a stop and gave this guy a major dressing down in front of the whole cast. You could have heard a pin drop!
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I was covering a bushfire once for the Gold Coast Bulletin. Top of a mountain in gale-force winds so the embers and thick, thick smoke were pouring over the ridge line practically horizontally. Of course, the photographer and I had left our emergency gear behind in the office so we decided to forge ahead anyway.
You can safely bet the rural firies were NOT happy when they had to come and save us from suffocation a short while later while they were trying to control the blaze.
Methinks it’s the most scared I have ever been in my life … not to mention unhelpful.
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Sarah, I am a fan! I think you’re one of the best.
I can never understand why there are so many fruit loops with nothing else to do, just waiting for someone to make an honest mistake so they can ring up and complain. Who are these people?
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Old people mostly
And females.
Not trying to generalise about any group … but majority of complainers are old. Or have a uterus.
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Or both.
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They are people with nothing better to do. That’s who.
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I work in an accounting practise and accidently threw someone’s $20000 refund cheque in my bin. Boy was I in trouble when I emptied my bin a few weeks later and found it after my boss had coped a week of angry phone calls from the owner of the cheque.
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Your stuff up wasn’t nasty or directed at another. It wasn’t abusive or degrading and the only character flaw it exposed was a potty mouth. You also owned it, accepted full responsibility, didn’t shift the blame onto someone else and gave a sincere and heartfelt apology.
Job done and the public forgive.
It shows integrity and respect for the public and is a lesson for all in the media and politics.
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And don’t forget neurosurgeons (and all doctors) are human too and often work very long hours and 24 hour shifts! Yes we also make mistakes despite our very best efforts!!
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I worked as a checkout chick when I was a teenager and once asked a man if he wanted his tampons in a separate bag to his steak because “you don’t want to get blood on those.”
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Ha ha ha ….. CRYING reading your comment!
Mia… Can we give this girl a prize??? Or her own tv show? X
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Bloody Hilarious!
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Gold!…or should I say Red!
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OMFG! Just about wetting myself…so needed that laugh!
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Giggle! But I want to know what he said in reply, if anything…?
And THEN what happened?
You can’t leave us all in suspenders like this.
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I once sent an ‘all staff’ message about people’s mobile accounts out, however I omitted the letter ‘o’ from the word ‘account…
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LOL. Sorry, I shouldn’t laugh. And yet, here I am.
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Its ok RIck. They thought I was a nice girl for a few minutes…
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Oh. Dear.
This is making me feel muuuuuch better!
Keep the work stuff up horror stories coming, peeps! x
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can so relate to that… I am a newspaper designer. In the last few minutes before deadline I typed in a caption using the words FINAL COUNTDOWN and yes it was in captals as is our style – the only trouble is that I left out the first “O” – making an innocent word quite shocking. Luckily is was for a concert and the people organising the event thought it got them more attention. I was mortified – I don’t ever use that word.
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7 years ago I worked at a car park. We constantly had to deal with nasty customers who thought they were special and shouldn’t have to pay for parking.
I was around 3 months pregnant, extremely emotional and tired when I told a abusive woman who refused to pay for her parking to get f***ed. She demanded my managers phone number straight away. The car park had just changed management and the new manager was a slimy weasel who thought he was better than everyone else because he wore a suit to work. It was the weekend and he was away at his holiday house for a family event. His assistant came down from the office and went ballistic. I remember smiling at her and saying a not very convincing sorry.
A few months later I left the car park and shortly after everyone got fired because they were replacing staff with pay machines.
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I remember watching this happen live and all I could think was “oh you pooooooooooor thing!”
Loved reading about it from your point of view. You’re a classy chick you are. xxxx
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I agree, I’ve seen a few things like this, the media and public alike love to jump up and down and rip shreds out of the person responsible. It was clearly a mistake. A bad one. But I think people need to look at themselves, and their own foolish mistakes, before criticising too harshly.
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Oh, and another lesson I learned… sometimes the biggest stuff ups help you discover who your friends are.
I remember Mia sent me a cheeky card and a present afterwards!
Still have the card. Have never forgotten it x
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